IV79895: COMMUNICATION TEMPLATE IS BEING OVERWRITTEN WITH RECORD INFORMATION WHEN "SEND WITH COMMUNICATION" FLAG IS CHECK

APAR status

• Closed as program error.

Error description

• Steps per L3
  1)  Create a commtemplete - applies to any object but the
  customer tested on Workorder.
  
  2)  Make sure there are some bind variables in the message body
  ... like
  
  The owner is :owner
  
  Status is :status
  
  3) Go to the attachment folder and make sure "Send With
  Communication ? " is checked.
  
  4) You can attach a document to the commtemplate if you want
  and/or attach a doc on the workorder before routing the WF
  process. Either way make sure there is a doc attached.
  
  5) Save.
  
  6) Create a WF Process
  
  7) Customer has a sub-process involved in the scenario but I
  don't think that matters based on the logs.
  
  8) Create a Start ----- TASK ---- Stop workflow process.
  
  9) On the line between Start and Task set a Change Status
  action to APPR or anything and attach the commtemplate created
  earlier.
  
  Save/enable WF process.
  
  Go to the work order app.
  
  Create a WO
  
  Attach a doc
  
  route it,
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * COMMUNICATION TEMPLATE IS BEING OVERWRITTEN WITH RECORD      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  

Problem conclusion

• Communication Template is not overwritten by record
  
  The fix for this APAR is contained in the ofllowing maintenance
  package:
  	| release\fix pack | Fix Pack Release 7.6.0.5
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R750 PSY

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