APAR status
Closed as program error.
Error description
Problem Title: BMXAT0318 is thrown even though no service address is entered Problem Description: BMXAT0318 is thrown even though no service address is entered Step to reproduce client issue: 1. Go to Administration > Organization > search Eaglena On the Organization tab Click Select Action Service Address Options Make sure the 'always prompt when a service address changes... ' option is turned off Click OK 2. Go To Service Desk > Service Requests > Create New service Request "1176" The fields display the following: Site: BEDFORD Create Work Order Option: MULTI Save Record Select Action Create Word Order "1202" 3. Click on the Related Record Tab Under Related Word Orders Work Order "1202" Click >> Go to Work Order Tracking The fields display the following: Work Order: "1202" Location: click >> Go To Locations > Location > ADDR2001 "Address Unit #2001 Oak st- W560 4. Click the Service Address Tab The fields display the following: Location: ADDR2001 "Address Unit #2001 Oak st- W560 Type: OPERATING Address Information: 1001 Click Return 5. Work Order tab Work Order: 1202 Location field: Is empty >> type: ADDR2001 >> following <?> is shown If you click on the <?> You will get the following message: You entered: ADDR2001 You have changed the service address on this WORKORDER. You are now changing the location of this WORKORDER and this will change the service address on the WORKORDER to match the service address of the new location. Click Yes to accept the new location and the service address of the location. Click No to accept the new location and retain the changes you made to the WORKORDER service address. Click Cancel to return to the WORKORDER without making any changes. (BMXAT0318) System Information: Maximo /SCCD release IBM Maximo Asset Management 7.5.0.8 Bold 201504071004 08 Bolt! V7508-00 IBM Maximo Linear Management 7.5.0.0 Bald 20150401-2000 DB Buid V7500-01 Tivolis process automation eng'ne 7.5.0.8 Bold 20150401-2000 DB Buid V7508-33 IBM Maxim Asset Management Scheduler 7.5.2.0 Bold 20150401-2000 08 Bold V7520-181 IBM TPAE htegration Framework 7.5.1.3 Bold 201 50403-1800 DB Buid V7513-02 WebSphere Release and fixpack level IBM WebSphere Applcation Server 7.0.0.37 Microsoft SQL Server 10.50 (10.50.1753) Wndows Server 2008 R2 6.1 bold 7601 Service Pack 1
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * Users with Service Address functionality enabled, who create * * Work Orders from Service Requests and have the Service * * Address Organization Option, "Always prompt when a service * * address changes on work orders and service requests?" turned * * OFF. * **************************************************************** * PROBLEM DESCRIPTION: * * When a Work Order is created from a Service Request, an * * automatic change to the Service Address on the new Work * * Order always produces a field validation prompt, even when * * the Service Address Organization Option, "Always prompt when * * a service address changes on work orders and service * * requests?" is turned OFF. * **************************************************************** * RECOMMENDATION: * * Apply Fix Pack Release 7.5.0.10 or later. * ****************************************************************
Problem conclusion
Now, when a Work Order is created from a Service Request, and the Service Address Organization Option, "Always prompt when a service address changes on work orders and service requests?" is turned OFF, an automatic change to the Service Address on the new Work Order will only produce a field validation prompt if the Service Address was manually modified on the original SR. (This matches the correct behavior already in place for new Work Orders which are created by duplicating existing Work Orders.)
Temporary fix
Comments
APAR Information
APAR number
IV79868
Reported component name
WORK & MTRL APP
Reported component ID
TIVOWRKMM
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-12-23
Closed date
2016-01-04
Last modified date
2016-01-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
WORK & MTRL APP
Fixed component ID
TIVOWRKMM
Applicable component levels
R750 PSY
UP
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Document Information
Modified date:
04 January 2016