IBM Support

IV79868: BMXAT0318 IS THROWN EVEN THOUGH NO SERVICE ADDRESS IS ENTERED

 

APAR status

  • Closed as program error.

Error description

  • Problem Title:
    BMXAT0318 is thrown even though no service address is entered
    
    Problem Description:
    BMXAT0318 is thrown even though no service address is entered
    
    Step to reproduce client issue:
    
    1. Go to Administration > Organization > search Eaglena
    On the Organization tab
    Click Select Action
    Service Address Options
    Make sure the 'always prompt when a service address changes...
    ' option is turned off
    Click OK
    
    2. Go To Service Desk > Service Requests > Create New service
    Request
    "1176"
    The fields display the following:
    Site: BEDFORD
    Create Work Order Option: MULTI
    Save Record
    Select Action
    Create
    Word Order "1202"
    
    
    3. Click on the Related Record Tab
    Under Related Word Orders
    Work Order "1202"
    Click >> Go to Work Order Tracking
    The fields display the following:
    Work Order: "1202"
    Location: click >> Go To Locations > Location > ADDR2001
    "Address Unit
    #2001 Oak st- W560
    
    
    4. Click the Service Address Tab
    The fields display the following:
    Location: ADDR2001 "Address Unit #2001 Oak st- W560
    Type: OPERATING
    Address Information: 1001
    Click Return
    
    5. Work Order tab
    Work Order: 1202
    Location field: Is empty >> type: ADDR2001 >> following <?> is
    shown
    If you click on the <?>
    
    You will get the following message:
    
    You entered: ADDR2001
    You have changed the service address on this WORKORDER.
    You are now changing the location of this WORKORDER and this
    will
    change the service address on the WORKORDER to match the service
    address of the new location.
    Click Yes to accept the new location and the service address of
    the
    location.
    Click No to accept the new location and retain the changes you
    made to the WORKORDER service address.  Click Cancel to return
    to the WORKORDER without making any changes.  (BMXAT0318)
    
    
    System Information:
    Maximo /SCCD release
    IBM Maximo Asset Management 7.5.0.8 Bold 201504071004 08 Bolt!
    V7508-00
    IBM Maximo Linear Management 7.5.0.0 Bald 20150401-2000 DB Buid
    V7500-01
    Tivolis process automation eng'ne 7.5.0.8 Bold 20150401-2000 DB
    Buid V7508-33
    IBM Maxim Asset Management Scheduler 7.5.2.0 Bold 20150401-2000
    08 Bold V7520-181 IBM TPAE htegration Framework 7.5.1.3 Bold 201
    50403-1800 DB Buid V7513-02
    WebSphere Release and fixpack level
    IBM WebSphere Applcation Server 7.0.0.37
    Microsoft SQL Server 10.50 (10.50.1753)
    Wndows Server 2008 R2 6.1 bold 7601 Service Pack 1
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users with Service Address functionality enabled, who create *
    * Work Orders from Service Requests and have the Service       *
    * Address Organization Option, "Always prompt when a service   *
    * address changes on work orders and service requests?" turned *
    * OFF.                                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When a Work Order is created from a Service Request, an      *
    * automatic change to the Service Address on the new Work      *
    * Order always produces a field validation prompt, even when   *
    * the Service Address Organization Option, "Always prompt when *
    * a service address changes on work orders and service         *
    * requests?" is turned OFF.                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply Fix Pack Release 7.5.0.10 or later.                    *
    ****************************************************************
    

Problem conclusion

  • Now, when a Work Order is created from a Service Request, and
    the Service Address Organization Option, "Always prompt when a
    service address changes on work orders and service requests?" is
    turned OFF, an automatic change to the Service Address on the
    new Work Order will only produce a field validation prompt if
    the Service Address was manually modified on the original SR.
    (This matches the correct behavior already in place for new Work
    Orders which are created by duplicating existing Work Orders.)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV79868

  • Reported component name

    WORK & MTRL APP

  • Reported component ID

    TIVOWRKMM

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-12-23

  • Closed date

    2016-01-04

  • Last modified date

    2016-01-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK & MTRL APP

  • Fixed component ID

    TIVOWRKMM

Applicable component levels

  • R750 PSY

       UP

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Document Information

Modified date:
04 January 2016