APAR status
Closed as program error.
Error description
In 8.2 WebReports, an exception can occur while processing reports. From WebReports page you will see the following messageBackground thread threw STL exception: class DebuggableException and in the log file you will see this kind of error: Background thread threw exception: Invalid Web Report XML document: <ReportName>.beswrpt in site <SiteID>: Unexpected element: Doctype.
Local fix
This is due to the Doctype tag in beswrpt files, not supported in 8.2 WebReports.
Problem summary
Below, for each affected site, is indicated the site version that includes the fix to this issue: BES Support 1218 BES Inventory and License 166 MaaS360 Mobile Device Management 17 Patches for AIX 420 Patches for CentOS6 Native Tools 10 Patches for ESX 110 Patches for ESXi 64 Patches for HP-UX 72 Patches for Mac OS X 347 Patches for RHEL5 Native Tools 157 Patches for RHEL6 Native Tools 155 Patches for RHEL7 19 Patches for SLE11 Native Tools 47 Patches for Solaris 1634 Patches for Solaris 11 46 Patches for Solaris Live Upgrade 104 Patches for Solaris Maintenance 694 Patches for Windows 2269 Updates for Windows Applications 795 Virtual Endpoint Manager 49
Problem conclusion
Problem fixed for all the affected external sites.
Temporary fix
Comments
APAR Information
APAR number
IV74507
Reported component name
TIVOLI EP MGR R
Reported component ID
5725C4300
Reported release
820
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-06-25
Closed date
2015-07-08
Last modified date
2015-07-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV EP MG PLTFM
Fixed component ID
5725C43PO
Applicable component levels
R820 PSY
UP
[{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
08 July 2015