APAR status
Closed as program error.
Error description
product: Netcool/Impact Release: 7.1.0 When ever an email is sent from Impact, the SendEmail function writes an error to the impactserver log and impactserver-errors log. The email is still sent successfully. ACTION TAKEN: ---email sent to custoemr ------------------ Hi Trent, Unfortunately the impactserver.logs are too busy. All 10 logs filled in less than a minute, and nothing about SendEmail. Here is the time range found in the impactserver.logs:. 18 Jun 2015 09:19:53,852 DEBUG 18 Jun 2015 09:20:06,477 DEBUG These logs are full of message about the [JabberDriver], And I don't see any messages about [SendEmailFunction] I see you changed the impactserver.log4j.properties from Trace to Debug. and you also added a log count from 5 to 10. But neither of these things helped. I'm going to have level 3 look at this PMR and suggest a better way to get the debug message we need in the impactserver.logs. OR maybe L3 can explain the the "null" error messages seen based on what is listed in the impact-server.log and the policylogger file. Best Regards, Joy Below is a review of what I saw in the logs for your last recreate (l from last recreate 18 Jun 2018 09:18 ================== OnInsertAndUpdate (sendemail function snippet from policy) ================== if (@Application == "Test") { Address = "[email protected]"; Subject = "My New Subject"; Message = "Body " + getServerName(); log("Server Name: " + getServerName()); sendEmail(NULL, Address, Subject, "Body", NULL, FALSE); } ======================= NCI101_emailsender.log ====================== 18 Jun 2015 09:16:27,446: Initializing 18 Jun 2015 09:18:15,102: Sent E-Mail to: [email protected] 18 Jun 2015 09:20:00,571: Sent E-Mail to: [email protected] ======================================== NCI101_policylogger_OnInsertAndUpdate.log ========================================== !----------( GetServerName: Post-Execution )----------- 18 Jun 2015 09:18:14,805: [OnInsertAndUpdate][MessageProcessor-Dog#3]Parser log: Server Name: NCI101 18 Jun 2015 09:18:14,805: [OnInsertAndUpdate][MessageProcessor-Dog#3] !++++++++++( SendEmail: Pre-Execution )+++++++++++ !SendEmail-> Module: SendEmail !----------- !SendEmail-> OrgNode: NULL (Null) !SendEmail-> Address: [email protected] (String) !SendEmail-> Subject: My New Subject (String) !SendEmail-> TextMessage: Body (String) !SendEmail-> Sender: NULL (Null) !SendEmail-> ExecuteOnQueue: false (Boolean) !SendEmail-> FileToAttach: !SendEmail-> CallProperties: !SendEmail-> DataItem: null !SendEmail-> DataItems: null !----------( SendEmail: Pre-Execution )----------- 18 Jun 2015 09:18:15,102: [OnInsertAndUpdate][MessageProcessor-Dog#3] !++++++++++( SendEmail: Post-Execution )+++++++++++ !SendEmail-> Module: SendEmail !----------- !SendEmail-> OrgNode: NULL (Null) !SendEmail-> Address: [email protected] (String) !SendEmail-> Subject: My New Subject (String) !SendEmail-> TextMessage: Body (String) !SendEmail-> Sender: NULL (Null) !SendEmail-> ExecuteOnQueue: false (Boolean) !SendEmail-> FileToAttach: !SendEmail-> CallProperties: !SendEmail-> Dat aItem: null !SendEmail-> DataItems: null !----------( SendEmail: Post-Execution )----------- 18 Jun 2015 09:18:15,102: [OnInsertAndUpdate][MessageProcessor-Dog#3] ================ impactserver-errors.log ================ 18 Jun 2015 09:18:14,805 ERROR [SendEmailFunction] Unable to get additional parameters java.lang.NullPointerException .. 18 Jun 2015 09:18:14,805 ERROR [SendEmailFunction] Unable to get additional parameters java.lang.NullPointerException .. 18 Jun 2015 09:18:14,883 ERROR [SendEmailFunction] unable to get value for variable: EmailImages java.lang.NullPointerException ---------------------------------------------------------------- ----- - asked about improving log4j setting to get debug messages needed for "sendemail" during today's L3 meeting. Jason said he could help with this. - sending over PMR for help in debuging PMR issue. ************************* Template to Engage Level 3 ******************* APAR being requested (y/N): no Product: Impact Product Version: 7.1.0.2 Fix/Build Level:Build date: 7.1.0.2 - 201503111600 Test Fixes installed: n/a Target Component: sendEmail() in a policy OS and version: Windows INTEGRATION DETAILS: SUMMARY OF PROBLEM: SendEmail function generates errors customer would like to stop error messages from occurring. Example of error messages seen in impact logs =============================== <Date Time stamp> ERROR [SendEmailFunction] Unable to get additional parameters java.lang.NullPointerException .. <Date Time stamp> ERROR [SendEmailFunction] Unable to get additional parameters java.lang.NullPointerException .. <Date Time Stamp>ERROR [SendEmailFunction] unable to get value for variable: EmailImages java.lang.NullPointerException
Local fix
The errors comes from callProps not being defined. Please change the sendEmail function to look like the following. (This will make sure that CallProps is defined and empty. Which will gets rid of the "null" errors) CallProps = NewObject(); sendEmail(NULL, Address, Subject, "Body", NULL, FALSE, NULL, CallProps);
Problem summary
**************************************************************** * USERS AFFECTED: * * All Impact Users * **************************************************************** * PROBLEM DESCRIPTION: * * SENDEMAIL() FUNCTION RETURNS NULL ERRORS IF CALLPROPS IS * * MISSING * **************************************************************** * RECOMMENDATION: * * As a workaround, create an empty CallProps object to use in * * the SendEmail function. * **************************************************************** The SendEmail function was not checking if the CallProps was null before trying to access it.
Problem conclusion
Added check for Null values. The fix for this APAR is contained in the following maintenance packages: |Fix Pack | 7.1.0-TIV-NCI-FP0003
Temporary fix
Comments
APAR Information
APAR number
IV74422
Reported component name
NETCOOL/IMPACT
Reported component ID
5724O59IS
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-06-22
Closed date
2015-08-28
Last modified date
2015-08-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
UNKNOWN
Fix information
Fixed component name
NETCOOL/IMPACT
Fixed component ID
5724O59IS
Applicable component levels
R710 PSY
UP
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Document Information
Modified date:
28 August 2015