IBM Support

IV73298: MICROSOFT EXCHANGE SERVER AGENT FAILS TO FETCH THE DATA FOR EMAIL STATISTICS ATTRIBUTE GROUP.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Environment:
    Microsoft Exchange Server Agent 6.3.1.2
    All Supported Exchange Server Versions.
    
    
    Problem Description:
    Microsoft Exchange Server Agent fails to fetch the data for
    Email Statistics attribute group.
    
    Detailed Recreation Procedure:
    1. Install and configure Exchange agent v6312 on the system
    having NetBIOS
     name with maximum allowed characters.
    2. Start Microsoft Exchange Server agent.
    3. EmailStat.log and NDRReport.log files are not generated.
    
    Related Files and Output:
    1. Log file created by kexcma.exe
       For 32 bit agent:
       <CANDLE_HOME>\TMAITM6\logs\kexconfig_*.log
       <CANDLE_HOME>\TMAITM6\logs\*_ex_kexcma_*.log
       <CANDLE_HOME>\TMAITM6\logs\*_ex_KexMsgTrkLogCollector_*.log
       For 64 bit agent:
       <CANDLE_HOME>\TMAITM6_x64\logs\kexconfig_*.log
       <CANDLE_HOME>\TMAITM6_x64\logs\*_ex_kexcma_*.log
    
    <CANDLE_HOME>\TMAITM6_x64\logs\*_ex_KexMsgTrkLogCollector_*.log
    

Local fix

Problem summary

  • Microsoft Exchange Server Agent fails to fetch the data for
      Email Statistics attribute group
    

Problem conclusion

  • Now Microsoft Exchange Server Agent will fetch the data for
    Email Statistics attribute group
    
    The fix for this APAR is contained in the following maintenance
    
    packages:
       | interim fix | 6.3.1.2-TIV-ITM_EXCHG-IF0001
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV73298

  • Reported component name

    ITMF MC EXCHANG

  • Reported component ID

    5724B98EO

  • Reported release

    623

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-05-14

  • Closed date

    2015-07-01

  • Last modified date

    2015-07-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ITMF MC EXCHANG

  • Fixed component ID

    5724B98EO

Applicable component levels

  • R630 PSY

       UP

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Document Information

Modified date:
25 September 2020