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IV73269: MAC CLIENTUI REPEATEDLY CRASHING.

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APAR status

  • Closed as program error.

Error description

  • MAC ClientUI crashes for clients that haven't received any
action request since start up.

During a shutdown or a restart, the agent assumes that the
client has allocated resources for the "Action Request Dialog."
It tries to clean up those non-existent resources leading to the
crash.

Steps to reproduce the issue:
Create an action that only displays an Action Request Dialog and
issued it on the Mac.

- Action Dialog displays
- snooze action for 10 min
- Stop the agent with "sudo launchctl unload
/Library/LaunchDaemons/BESAgentDaemon.plist"
- NO crashlog

- Start the agent again with "sudo launchctl load
/Library/LaunchDaemons/BESAgentDaemon.plist"
- no action dialog displays
- stop the agent with "sudo launchctl unload
/Library/LaunchDaemons/BESAgentDaemon.plist"
- crashlog CREATED

Local fix

  • 



Problem summary


    

  • Fixed in IBM Endpoint Manager 9.2 (fixpack 5)


General availability End of Q2 2015 (release schedule subject to
change).

    



Problem conclusion


    

  • This is resolved in:
IBM Endpoint Manager 9.2 (fixpack 5)

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV73269
    • 

  • Reported component name
    TIV EP MGR AGEN
    • 

  • Reported component ID
    5725C43AG
    • 

  • Reported release
    92M
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-05-13
    • 

  • Closed date
    2015-05-29
    • 

  • Last modified date
    2015-05-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV EP MGR AGEN
    • 

  • Fixed component ID
    5725C43AG
    • 



Applicable component levels


    

  • R92W  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            29 May 2015
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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