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IV73128: NOT ABLE SHOW THE COMMUNICATION LOG ON ESCALATION APP

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APAR status

  • Closed as program error.

Error description

  • On Escalation app, the escalation communication log of
    "WOACTIVITY" on Applies To is not displayed.
    
    This customer has been investigated this issue and found the
    following points.
    
    There is a problem with the conditional statement of the OOTB
    relation(COMMLOG) from Escalation(ESCALATION) to Escalation
    communication log(ESCCOMMLOG)
    
    - The conditional of relation COMMLOG
      (parent:ESCALATION  child:ESCCOMMLOG)
    
    uniqueid in (select escalationid from escalation where
    escalation=:escalation) and (ownertable=:objectname or
    (ownertable in (select value from synonymdomain where domainid
    in ('TKCLASS', 'WOCLASS') and maxvalue=:objectname)))
    
    -> In ESCALATION.objectname, "WOACTIVITY" is stored
    -> In ESCCOMMLOG.ownertable, "activity" is stored
    -> SYNONYMDOMAIN.maxvalue is "ACTIVITY", therefore, there is no
    corresponding record, and the issue occurs.
    

Local fix

  • na
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Escalation Users                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Not able show the communication log on escalation app        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Fixed in code                                                *
    ****************************************************************
    

Problem conclusion

  • Included in 7.1.1.13 and fixpack release of 7.6.0.3
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV73128

  • Reported component name

    SYSTEM CONFIG

  • Reported component ID

    5724R46S1

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-05-10

  • Closed date

    2015-11-25

  • Last modified date

    2016-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    SYSTEM CONFIG

  • Fixed component ID

    5724R46S1

Applicable component levels

  • R711 PSY

       UP

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Document Information

Modified date:
09 February 2016