IV72983: MISSING SCAN RESULTS ON SUA/LMT HOMEPAGE SCAN HEALTH WIDGET IS ALWAYS SHOW HI NUMBER OF COMPUTERS UNTIL IT SHOWS 100% OF THEM

APAR status

• Closed as program error.

Error description

• ENV: LMT 9.2
  Since upgrading to LMT 9.2 customer is noticing that Missing
  Software Results count on Home page Scan Health widge constantly
  keeps showing a high number of computers even though
  a) no errors in Data Import logs
  b) Software Scan Status analysis shows current data
  c) Scan files are imported from IEM server to LMT server
  

Local fix

• L3 has a hotfix
  

Problem summary

• ****************************************************************
  ERROR DESCRIPTION:
  When scan results from a particular endpoint are removed from
  the Endpoint Manager server, inventory from other endpoints is
  affected. As a result, the overall inventory is incomplete.
  Behavior after you install the update:
  Removal of scan results from the Endpoint Manager server does
  not affect the overall inventory.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available or
  * refer to the documentation update
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | SUA 9.2.0.1 site 48
   | Update | ILMT 9.2.0.1 site 61
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LIC METRIC TOOL

• Fixed component ID

  5724LMTEM

Applicable component levels

• R920 PSY

     UP