IBM Support

IV72497: ON LINUX SERVER, IF PROCESS MEMORY USAGE REACHES 10 GB BECOME UNRESPONSIVE

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APAR status

  • Closed as program error.

Error description

  • On Linux Server, if WebReports process memory usage reaches 10
    GB they become unresponsive due to an unmanaged exception
    while parsing data for the memory usage monitoring.
    When WebReports starts misbehaving, within the logs you will see
    memory usage over 10 GB, NotANumeral exception entries and then
    the memory usage info will no longer appear in the log.
    

Local fix

  • As a workaround, you can completely disable the WebReports logs,
    or, if you need them, you can enabled all the logs
    "EnabledLogs=critical;debug;performance;database;ux;audit;audit-
    ssl;timing;" excluding memory.
    

Problem summary

  • Fixed in IBM Endpoint Manager 9.2 (fixpack 5)
    
    General availability Beginning of Q3 2015 (release schedule
    subject to change).
    

Problem conclusion

  • This is resolved in:
    IBM Endpoint Manager 9.2 (fixpack 5)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV72497

  • Reported component name

    TV EP MG WB RPT

  • Reported component ID

    5725C43WR

  • Reported release

    910

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-04-21

  • Closed date

    2015-07-05

  • Last modified date

    2015-07-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TV EP MG WB RPT

  • Fixed component ID

    5725C43WR

Applicable component levels

  • R920 PSY

       UP

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Document Information

Modified date:
05 July 2015