APAR status
Closed as program error.
Error description
In case of of hostname misconfiguration on the system it can happen that the hostname returned by the OS is different from all the ones returned querying in the network card. The agent process while starting, tries to look for the hostname to use and matches the one returned by the OS with the ones listed in the network card. The configured ipaddress is retrieved using the system function gethostname(), that basically returns the same of "uname -n", while The system functions that are used to detect network info are ioctl() and gethostbyaddr(). If the match is not found, the agent doesn't start.
Local fix
Fix the network configuration or the system name
Problem summary
See apar description. Also this can occurs on SolarisSParc The ITA agent was not able to confirm the IP information in order for the agent to be listening. Found that the real hostname of the system was included in the /etc/hosts file. In the line with the real hostname there was an alias included before (to the left of) the real hostname. This caused the confirmation of IP vs. real hostname fail. Also this can happens on SolarisSPARC if the server address with real hostname is not a the TOP of the etc/hosts.
Problem conclusion
apar fixed into 8.6 fp4 9.1 fp2 9.2 fp2 9.3 fp2 a new environment variable should be set "Modify the ita.ini file to have TWS_AGT_HOSTNAME set to a valid hostname. vi <TWAHome>/TWS/ITA/cpa/ita/ita.ini Add this line in the section with the heading line: ITA Env TWS_AGT_HOSTNAME = secureftp
Temporary fix
Comments
APAR Information
APAR number
IV71777
Reported component name
TIV WKLD SCHDL
Reported component ID
5698WKB86
Reported release
8S6
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-04-03
Closed date
2017-08-07
Last modified date
2017-08-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV WKLD SCHDL
Fixed component ID
5698WKB86
Applicable component levels
R8A6 PSY
UP
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Document Information
Modified date:
07 August 2017