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IV71595: EMPTY FEDERATED DETAILS WINDOW WHEN TRYING TO CREATE A DEFECT IN INCIDENTS APPLICATION

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APAR status

  • Closed as program error.

Error description

  • Environment:
    ------------
    SCCD 7511
    TPAE 7505-IFIX20140301
    
    Description:
    -------------
    Empty federated details window when trying to create a defect
    in Incidents application
    
    Follow the steps from here:
    http://www-01.ibm.com/support/knowledgecenter/SSWT9A_7.5.1/com.i
    bm.sccd.doc/integrating/c_config_oslc.html
    
    to setup OSLC integration with RTC.
    
    When going to Incidents, related records tab and pressing the
    "Create Defect" button an empty Federated Details window open.
    
    If OK button is clicked in the empty dialog everything is
    working fine, but that window should not appear in the first
    place.
    

Local fix

  • Lines to remove from LIBRARY.XML to workaround the issue:
    <dialog
    beanclass="com.ibm.tivoli.maximo.oslc.consumer.webclient.beans.F
    ederated DetailsBean" id="federatedDetails"
    inputmode="readonly" label="Federated Details"
    relationship="OSLCGENERATOR">
      <table id="federatedDetails_table">
       <tablebody displayrowsperpage="10" filterable="false"
    id="federatedDetails_table_tablebody">
        <tablecol dataattribute="DESCRIPTION"
    id="federatedDetails_table_tablebody_1"/>
        <tablecol dataattribute="PROVIDERNAME"
    id="federatedDetails_table_tablebody_2"/>
        <tablecol dataattribute="RESOURCELINK"
    id="federatedDetails_table_tablebody_3"
    sigoption="SCCDSHOWRESLINK">
         <textbox id="federatedDetails_table_tablebody_textbox_3"
    inputmode="readonly"/>
       </tablecol>
        <tablecol id="federatedDetails_table_tablebody_4">
         <table-image dataattribute="IMGNAME"
    extendedtooltip="oslcpreviewinteractionpopup"
    id="federatedDetails_table_tablebody_image_4"
    mxevent="natpreview"  mxeventjshandler="oslcpreview"/>
        </tablecol>
       </tablebody>
      </table>
      <buttongroup id="federatedDetails__table_btggroup"
    show="true">
       <pushbutton default="true"
    id="federatedDetails__table_table_btn1" label="OK"
    mxevent="dialogclose"/>
      </buttongroup>
     </dialog>
    
     <dialog
    beanclass="com.ibm.tivoli.maximo.oslc.consumer.webclient.beans.F
    ederated DetailsBean" id="federatedDetails_topology"
    inputmode="readonly" label="Federated Details"
    parentdatasrc="cci_citopodatasrc" relationship="OSLCGENERATOR">
    
      <table id="federatedDetails_topology_table">
       <tablebody displayrowsperpage="10" filterable="false"
    id="federatedDetails_topology_table_tablebody">
        <tablecol dataattribute="DESCRIPTION"
    id="federatedDetails_topology_table_tablebody_1"/>
        <tablecol dataattribute="PROVIDERNAME"
    id="federatedDetails_topology_table_tablebody_2"/>
        <tablecol dataattribute="RESOURCELINK"
    id="federatedDetails_topology_table_tablebody_3"
    sigoption="SCCDSHOWRESLINK">
         <textbox
    id="federatedDetails_topology_table_tablebody_textbox_3"
    inputmode="readonly"/>
        </tablecol>
        <tablecol id="federatedDetails_topology_table_tablebody_4">
    
         <table-image dataattribute="IMGNAME"
    extendedtooltip="oslcpreviewinteractionpopup"
    id="federatedDetails_topology_table_tablebody_image_4"
    mxevent="natpreview" mxeventjshandler="oslcpreview"/>
        </tablecol>
       </tablebody>
      </table>
      <buttongroup id="federatedDetails_topology_table_btggroup"
    show="true">
       <pushbutton default="true"
    id="federatedDetails_topology_table_table_btn1" label="OK"
    mxevent="dialogclose"/>
      </buttongroup>
     </dialog>
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All oslc consumers                                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * EMPTY FEDERATED DETAILS WINDOW WHEN TRYING TO CREATE A       *
    * DEFECT                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Intsall this fix                                             *
    ****************************************************************
    

Problem conclusion

  • EMPTY FEDERATED DETAILS WINDOW WHEN TRYING TO CREATE A DEFECT
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV71595

  • Reported component name

    INTEGRATION

  • Reported component ID

    5724R46I1

  • Reported release

    751

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-03-30

  • Closed date

    2015-03-31

  • Last modified date

    2015-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Maximo
    

Fix information

  • Fixed component name

    INTEGRATION

  • Fixed component ID

    5724R46I1

Applicable component levels

  • R751 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"751","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
31 March 2015