APAR status
Closed as fixed if next.
Error description
In ObjectServer SQL, '\' indicate the start of an escape sequence, and are interpreted as such. Thus, without escaping such the '\' character itself, it is impossible to represent string values containing '\'. This can result in incorrect data, or incomplete updates if the string in question is used to qualiy an update.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Any gateway user that uses '\' characters in their data. * **************************************************************** * PROBLEM DESCRIPTION: * * Gateway doesn't handle the escaping of '\' characters, which * * is used to introduce an escape sequence such as \n for * * newline. Any data sent to the ObjectServer that contained * * '\' characters would be sent incorrectly. * **************************************************************** * RECOMMENDATION: * * Upgrade to version 2.5 of nco_g_java, on which the Remedy * * gateway depends. * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV71226
Reported component name
REMEDY GATEWAY
Reported component ID
5724O73GR
Reported release
100
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-03-19
Closed date
2015-04-21
Last modified date
2015-04-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R100 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
21 April 2015