APAR status
Closed as fixed if next.
Error description
This exception is due to the parser for the notification going off the end of the notification. The notification ends with: ... FaultCategory3= As there is no value here, the parser throws the exception trying to determine whether the value is quoted, without considering the possibility that there is no actual value. This issue will require an APAR to fix the parser in the gateway, to handle this case. In the meantime, the issue can be worked around by ensuring there is at least some data to parse, by enclosing the value in quotes (the quotes will be processed and removed, leaving no value as intended.) This exception is due to the parser for the notification going off the end of the notification. The notification ends with: ... FaultCategory3= As there is no value here, the parser throws the exception trying to determine whether the value is quoted, without considering the possibility that there is no actual value. This issue will require an APAR to fix the parser in the gateway, to handle this case. In the meantime, the issue can be worked around by ensuring there is at least some data to parse, by enclosing the value in quotes (the quotes will be processed and removed, leaving no value as intended.)
Local fix
This exception is due to the parser for the notification going off the end of the notification. The notification ends with: ... FaultCategory3= As there is no value here, the parser throws the exception trying to determine whether the value is quoted, without considering the possibility that there is no actual value. This issue will require an APAR to fix the parser in the gateway, to handle this case. In the meantime, the issue can be worked around by ensuring there is at least some data to parse, by enclosing the value in quotes (the quotes will be processed and removed, leaving no value as intended.)
Problem summary
**************************************************************** * USERS AFFECTED: * * ANy users using the compatibility parser in which the last * * name=value pair contained an empty value. * **************************************************************** * PROBLEM DESCRIPTION: * * The problem manifests itself as an * * ArrayIndexOutOfBoundsException. This would stop processing * * of the current notification, which would be discarded. * **************************************************************** * RECOMMENDATION: * * Upgrade to version 2.4 or later. * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV70749
Reported component name
NETCOOL/OMNIBUS
Reported component ID
5724O4800
Reported release
100
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-03-10
Closed date
2015-04-21
Last modified date
2015-04-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
REMEDY GATEWAY
Fixed component ID
5724O73GR
Applicable component levels
R100 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
21 April 2015