APAR status
Closed as program error.
Error description
When a QBR report is created and saved, this causes the presentation cache to be reloaded, then results on the MAXLABELS being reloaded. This happens for all JVM's causing slow downs in the application resulting in user sessions hanging. Thread Dump: TP_http : 40817" J9VMThread:0x000000000541B800, j9thread_t:0x00007F2E6BEA0900, java/lang/Thread:0x00000007326BF8F0, state:CW, prio=5 3XMJAVALTHREAD (java/lang/Thread getId:0xD170, isDaemon:true) 3XMTHREADINFO1 (native thread ID:0x7232, native priority:0x5, native policy:UNKNOWN) 3XMTHREADINFO2 (native stack address range from:0x00007F2E47D3D000, to:0x00007F2E47D7E000, size:0x41000) 3XMHEAPALLOC Heap bytes allocated since last GC cycle=0 (0x0) 3XMTHREADINFO3 Java callstack: 4XESTACKTRACE at oracle/jdbc/driver/NumberCommonAccessor.getBigDecimal(NumberComm onAccessor.java:3265) 4XESTACKTRACE at oracle/jdbc/driver/NumberCommonAccessor.getObject(NumberCommonAc cessor.java:4014(Compiled Code)) 4XESTACKTRACE at oracle/jdbc/driver/T4CNumberAccessor.getObject(T4CNumberAccessor .java:410(Compiled Code)) 4XESTACKTRACE at oracle/jdbc/driver/OracleResultSetImpl.getObject(OracleResultSet Impl.java:2347(Compiled Code)) 5XESTACKTRACE (entered lock: oracle/jdbc/driver/T4CConnection@0x00000007293BE998, entry count: 1) 4XESTACKTRACE at oracle/jdbc/driver/OracleResultSet.getObject(OracleResultSet.jav a:914(Compiled Code)) 4XESTACKTRACE at psdi/mbo/MboSet.getNextRecordData(MboSet.java:3173(Compiled Code)) 4XESTACKTRACE at psdi/mbo/MboSet.fetchMbosActual(MboSet.java:2697(Compiled Code)) 4XESTACKTRACE at psdi/mbo/MboSet.fetchMbos(MboSet.java:2654(Compiled Code)) 4XESTACKTRACE at psdi/mbo/MboSet.getMbo(MboSet.java:1936(Compiled Code)) 4XESTACKTRACE at psdi/mbo/MboSet.moveNext(MboSet.java:1742(Compiled Code)) 4XESTACKTRACE at psdi/webclient/system/controller/LabelCacheMgr.readLabelSetToCac he(LabelCacheMgr.java:227(Compiled Code)) 4XESTACKTRACE at psdi/webclient/system/controller/LabelCacheMgr.loadSystemLabels( LabelCacheMgr.java:197) 4XESTACKTRACE at psdi/webclient/system/controller/LabelCacheMgr.getSystemLabelCac he(LabelCacheMgr.java:95(Compiled Code)) 5XESTACKTRACE (entered lock: psdi/webclient/system/controller/LabelCacheMgr@0x0000000704F7498 0, entry count: 1) 4XESTACKTRACE at com/ibm/_jsp/_image._jspService(_image.java:486(Compiled Code)) Maximo log from the same time as the thread dump and hang Refreshed library "replibrary". [CID-UIASYNC-476293] BMXAA6444I - Reloading PRESENTATION in Maximo cache. [3/4/15 8:13:32:290 EST] 0000ceed SystemOut O Successfully imported REPLIBRARY application [CID-UIASYNC-476293] Correlated data: BEGIN UserId:MAXIMO AppName:wotrack UISessionId:4589 ElapsedTime:194564 ms END
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * This performance problem would impact clients with a large * * number of adhoc reports and multiple jvms. * **************************************************************** * PROBLEM DESCRIPTION: * * APPLICATION HANGS FOR USERS WHEN QBR REPORTS ARE CREATED AND * * SAVED. * **************************************************************** * RECOMMENDATION: * * Fixed in Tpae 7.5.0.9 fix pack. * ****************************************************************
Problem conclusion
Changed caching so that replibrary labels and presentation cache are only loaded when needed.
Temporary fix
Comments
APAR Information
APAR number
IV70541
Reported component name
MAXIMO SYSTEMS
Reported component ID
5724R46AV
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-03-04
Closed date
2015-04-10
Last modified date
2015-04-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
MAXIMO SYSTEMS
Fixed component ID
5724R46AV
Applicable component levels
R750 PSY
UP
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750"}]
Document Information
Modified date:
14 December 2020