APAR status
Closed as program error.
Error description
Customer installed the LA patch: 7.2.4.4-TIV-TSAM-LA0025 to the customer (APAR IV60968) This LA patch solved the customer issue, however it seems that introduced a new issue. Problem description from customer: -------- However during testing .. we have a new issue with the new ITMSync code delivered with the previous PMR 20183,999,866 The problem now is to do with CASE of the servernames. In TSAM Windows Servers are lower case. In ITM Windows Servers are in upper case. The new code looks to match the names and is clearly case sensitive as the logs shows it is not matching when the case of the hostnames do not match e.g. in TSAM hostname = abc1234 and in ITM hostname = ABC1234. This is only an issue currently with Windows servers - as Linux servers are lower case in both TSAM and ITM. This is not allowing windows servers to work correctly and speak with ITM. There are over 100 windows servers on our environment.
Local fix
no workaround
Problem summary
**************************************************************** * USERS AFFECTED: All users of Tivoli Service Automation Manager 7.2.4.4 and above. **************************************************************** * PROBLEM DESCRIPTION: Case Sensitivity Issue with the ITMSync job - Manage servers view does not show ITM data for servers with mismatching case in ITM and TSAM. ****************************************************************
Problem conclusion
* RECOMMENDATION: Apply LA fix 7.2.4.4-TIV-TSAM-LA0042 to solve the problem.
Temporary fix
Comments
APAR Information
APAR number
IV69777
Reported component name
TSAM (& INSTALL
Reported component ID
5724W7800
Reported release
724
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-02-23
Closed date
2015-03-24
Last modified date
2015-03-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSAM (& INSTALL
Fixed component ID
5724W7800
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFG5E","label":"Tivoli Service Automation Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"724"}]
Document Information
Modified date:
09 November 2020