APAR status
Closed as program error.
Error description
Customer wants to add the requested disk information to the communication template to the requestor, but it does not show any information. The ootb communication templates which are having this information are called: PMVMCNOTAS and PMVMCNOTCP. . These both Communication Templaets are based on the object Work order (PMZHBWLSWO) The workorder object is not used anymore from TSAM 722. But I believe the relations on that object are still used to fill generate content for communication templates. . The communication Templates customer is using are duplicates from the ootb templates PMRDPNOTCP and PMRDPNOTAS, which do not have disk information in it. But they have based communication templates on object SR, because they are generating content from the SR object.
Local fix
Problem summary
ADD DISK INFORMATION TO THE COMMUNICATION TEMPLATE
Problem conclusion
Customer wants to add the requested disk information to the communication template to the requestor, but it does not show any information. The ootb communication templates which are having this information are called: PMVMCNOTAS and PMVMCNOTCP. . These both Communication Templaets are based on the object Work order (PMZHBWLSWO) The workorder object is not used anymore from TSAM 722. But I believe the relations on that object are still used to fill generate content for communication templates. . The communication Templates customer is using are duplicates from the ootb templates PMRDPNOTCP and PMRDPNOTAS, which do not have disk information in it. But they have based communication templates on object SR, because they are generating content from the SR object. LA patch 00013
Temporary fix
Comments
APAR Information
APAR number
IV69712
Reported component name
TSAM (& INSTALL
Reported component ID
5724W7800
Reported release
724
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-02-20
Closed date
2015-03-18
Last modified date
2015-03-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSAM (& INSTALL
Fixed component ID
5724W7800
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFG5E","label":"Tivoli Service Automation Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"724"}]
Document Information
Modified date:
09 November 2020