IV69102: EMAIL SUBJECT IS TRUNCATED.

APAR status

• Closed as program error.

Error description

• The customer is using a substitute variable :description
  in a communication template.
  
  When the customer sends an e-mail from an SR using the
  communication template, the e-mail subject is truncated
  and e-mail message body is garbled in case that
  SR.DESCRIPTION includes a carriage return code.
  
  There is a similar APAR IV03298.
  Although it should have been fixed in MAM 7.1.1.10,
  the e-mail subject is still truncated with the following
  scenario in MAM 7.1.1.13 environment.
  
  STEPS TO REPRODUCE:
  1) From "Go To"-"System Configuration"-"Platform
  Configuration"-"Communication Template", create a
  new template with the following values.
  
  --------------------------------------------------
  Template     :  PMR46653
  Description  :  Comm Temp for PMR 46653
  Applies To   :  SR
  Accessible   :  ALL
  Send From    :  maxadmin@localdomain
  Subject      :  TEST :description
  Message      :
  ******************* English **********************
  << Assignment / Approval >> Service Request
  (USR1004080) was allocated to the workgroup
  to which you belonged.
  ---------------------------------------------------
  
  2) On "Recipients" tab, click "New Row" in "E-mail Address"
  section and specify the following values.
  
  E-mail : maxadmin@localdomain
  To?    : checked
  
  3) Then activate the communication template.
  
  4) From "Go To"-"System Configuration"-"Platform
  Configuration"-"Application Designer", open SR application.
  
  5) On canvas, select "Service Request" tab and add a new
  multiline textbox there specifying SR.DESCRIPTION in
  "Attribute" field.
  
  6) From "Go To"-"Service Desk"-"Service Requests", create
  a new SR specifying the following value in the multiline
  textbox added in the previous step 5).
  
  a
  a
  
  7) Select "Create"-"Communication" from "Select Action"
  menu.
  
  8) On "Create Communication" window, specify a communication
  template "PMR46653" in "Template" field and click "Send".
  
  CURRENT ERRONEOUS RESULT:
  Checking the e-mail sent from Maximo, I can see that
  e-mail subject is truncated like below.
  
  TEST a
  
  EXPECTED RESULT:
  The customer expects that the e-mail subject should be
  like below.
  
  TEST a a
  
  ADDITIONAL INFO:
  Besides the e-mail subject is truncated, the e-mail message
  could be also garbled depending on whether the mail server
  can understand where the message body begins and the result
  could change according to what kind of mail server is used.
  

Local fix

• Try not to include a carriage return in summary field of SR.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Email subject is truncated.                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release.                                   *
  ****************************************************************
  The customer is using a substitute variable :description in a
  communication template. When the customer sends an e-mail from
  an SR using the communication template, the e-mail subject is
  truncated and e-mail message body is garbled in case that
  SR.DESCRIPTION includes a carriage return code.
  
  STEPS TO REPRODUCE:
  1) From "Go To"-"System Configuration"-"Platform
  Configuration"-"Communication Template", create a new template
  with the following values.
  --------------------------------------------------
  Template     :  PMR46653
  Description  :  Comm Temp for PMR 46653
  Applies To   :  SR
  Accessible   :  ALL
  Send From    :  maxadmin@localdomain
  Subject      :  TEST :description
  Message      :
  ******************* English **********************
  << Assignment / Approval >> Service Request (USR1004080) was
  allocated to the workgroup to which you belonged.
  ---------------------------------------------------
  
  2) On "Recipients" tab, click "New Row" in "E-mail Address"
  section and specify the following values.
  E-mail : maxadmin@localdomain
  To?    : checked
  
  3) Then activate the communication template.
  
  4) From "Go To"-"System Configuration"-"Platform
  Configuration"-"Application Designer", open SR application.
  
  5) On canvas, select "Service Request" tab and add a new
  multiline textbox there specifying SR.DESCRIPTION in "Attribute"
  field.
  
  6) From "Go To"-"Service Desk"-"Service Requests", create a new
  SR specifying the following value in the multiline textbox added
  in the previous step 5.
  a
  a
  
  7) Select "Create"-"Communication" from "Select Action" menu.
  
  8) On "Create Communication" window, specify a communication
  template "PMR46653" in "Template" field and click "Send".
  
  CURRENT ERRONEOUS RESULT:
  Checking the e-mail sent from Maximo, I can see that e-mail
  subject is truncated like below.
  
  TEST a
  
  EXPECTED RESULT:
  The customer expects that the e-mail subject should be like
  below.
  
  TEST a a
  
  ADDITIONAL INFO:
  Besides the e-mail subject is truncated, the e-mail message
  could be also garbled depending on whether the mail server can
  understand where the message body begins and the result could
  change according to what kind of mail server is used.
  

Problem conclusion

• Email subject is not truncated.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix Pack Release 7.1.1.13 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R711 PSY

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