APAR status
Closed as fixed if next.
Error description
The gateway ignores the value of Gate.Cache.ResyncMode property, and behaves as if the property is set to "AUTO" (which is the default) regarless of the actual value set. It is therefore impossible to disable bi-directional resync if desired.
Local fix
Configure the alert map, and change the mapping for the Severity field to add an empty string to the end of the value: CREATE MAPPING StatusMap ( ... '7' = '@Severity' + '', ... ); This will result in a map that is no longer a straight mapping of the OMNIbus Severity field, which will disable the bi-directional resync in the Remedy gateway (which depends on the Severity field being a simple straight map.)
Problem summary
**************************************************************** * USERS AFFECTED: * * Users who want to override the default resynchronization * * behaviour, such as forcing unidirectional resync only. * **************************************************************** * PROBLEM DESCRIPTION: * * Users who want to override the default resynchronization * * behaviour, currently have no option to, as the property * * setting for resync behaviour is ignored. The resync * * behaviour always operates in "AUTO" mode, which will do a * * bi-directional resync with an empty cache (no alerts), else * * a uni-directional resync. * **************************************************************** * RECOMMENDATION: * * Upgrade nco_g_java, on which the Remedy gateway depends, to * * version 2.5 or above. * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV68655
Reported component name
REMEDY GATEWAY
Reported component ID
5724O73GR
Reported release
100
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-16
Closed date
2015-04-21
Last modified date
2015-04-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R100 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
21 April 2015