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IV68655: [nco_g_java] GATEWAY FOR BMC REMEDY IGNORES GATE.CACHE.RESYNCMODE

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APAR status

  • Closed as fixed if next.

Error description

  • The gateway ignores the value of Gate.Cache.ResyncMode
    property, and behaves as if the property is set to "AUTO"
    (which is the default) regarless of the actual value set.
    It is therefore impossible to disable bi-directional resync if
    desired.
    

Local fix

  • Configure the alert map, and change the mapping for the
    Severity field to add an empty string to the end of the value:
    CREATE MAPPING StatusMap
    (
    ...
      '7' = '@Severity' + '',
    ...
    );
    This will result in a map that is no longer a straight mapping
    of the OMNIbus Severity field, which will disable the
    bi-directional resync in the Remedy gateway (which depends on
    the Severity field being a simple straight map.)
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users who want to override the default resynchronization     *
    * behaviour, such as forcing unidirectional resync only.       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Users who want to override the default resynchronization     *
    * behaviour, currently have no option to, as the property      *
    * setting for resync behaviour is ignored. The resync          *
    * behaviour always operates in "AUTO" mode, which will do a    *
    * bi-directional resync with an empty cache (no alerts), else  *
    * a uni-directional resync.                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade nco_g_java, on which the Remedy gateway depends, to  *
    * version 2.5 or above.                                        *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV68655

  • Reported component name

    REMEDY GATEWAY

  • Reported component ID

    5724O73GR

  • Reported release

    100

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-16

  • Closed date

    2015-04-21

  • Last modified date

    2015-04-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R100 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
21 April 2015