IV68116: PING FAIL EVENTS GET FALSE CLEAR

3.9.0-TIV-ITNMIP-Solaris-FP0005
3.9.0_INSTALL_NLS_FP0005
3.9.0_INSTALL_FP0005
3.9.0-TIV-ITNMIP-Windows-FP0005
3.9.0-TIV-ITNMIP-zLinux-FP0005
3.9.0-TIV-ITNMIP-Linux-FP0005
3.9.0-TIV-ITNMIP-AIX-FP0005
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• ITNM 3.9 FP4
  
  Ping Fail events receive false Clear events as the devices are
  treated as oout of scope. After a while the devices are treated
  as in scope again and anothe Ping Fail event is generated.
  The process repeats.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ITNM, ncp_poller, all platforms.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A change in the handling of clear events for Ping Poll       *
  * failures introduced in ITNM 3.9 FP3 IF0001 and FP4 onward    *
  * has resulted in                                              *
  * ncp_poller clearing ping failure events for devices that are *
  * still in failed state.                                       *
  *                                                              *
  * A clear event (ping restore) is seen in the AEL for devices  *
  * who are still not responding to pings even though they are   *
  * still being monitored as required by user.                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade product and following additional readme instructions *
  * for enabling new flag in the NcPollerSchema.cfg              *
  *                                                              *
  * 3.9.0-ITNMIP-FP0005                                          *
  ****************************************************************
  

Problem conclusion

• Before restarting ITNM following the fix application update
  $NCHOME/etc/precision/NcPollerSchema.cfg
    update config.properties set
  ClearPingFailAlertsDeletedEntities = 0;
  
  This will avoid the issue from re-occuring.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV NETWK MGR I

• Fixed component ID

  5724S4500

Applicable component levels

• R390 PSN

     UP

• R390 PSY

     UP

• R410 PSN

     UP

• R410 PSY

     UP

• R411 PSN

     UP

• R411 PSY

     UP