Direct links to fixes
APAR status
Closed as program error.
Error description
The poller will fail to start polling after a failback occurs as it incorrectly believes it is in standby state. This is caused by a synchronisation problem between the toggling of the failover domain state and the internal poller failover states.
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * ITNM configured in a failover pair. All platforms. ITNM 4.1 * * onward. * **************************************************************** * PROBLEM DESCRIPTION: * * During failover, triggered by the failing of a the * * ncp_poller process on ITNM primary, the backup Poller starts * * polling in the absence of the primary poller. When the * * primary domain and it's failing process is resumed failback * * occurs. After failback the primary poller fails to resume * * polling even though it believes itself to be primary. * **************************************************************** * RECOMMENDATION: * * This can only be corrected by software upgrade. * * 4.1.0-ITNMIP-FP0001 * * 4.1.1-ITNMIP-FP0002 * ****************************************************************
Problem conclusion
The primary poller, upon failback, will resume it's polling duties.
Temporary fix
Stop and start the whole primary domain.
Comments
APAR Information
APAR number
IV66595
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
410
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-11-05
Closed date
2015-06-24
Last modified date
2017-05-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
R410 PSN
UP
R410 PSY
UP
R411 PSN
UP
R411 PSY
UP
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Document Information
Modified date:
15 May 2017