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IV63138: GROUP CHAT FEATURE NOT FUNCTIONING FOR CISCO JABBER SERVER

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • stream:error( conflict)
    
    
    This happens when server ( Cisco or other XMPP server )
    terminates a
    connection because same user trying to sign again with same
    credentials:
    user/pwd/resource
    
     TRACE [JabberDriver] Closed connection
    :
    Hostname=mx-test.jpmorgan.com Port=5222 due to Exception
    stream:error
    (conflict)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Impact 6.1.1 Users                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When XMPP accounts and groups are hosted on Cisco XMPP       *
    * server , messages sent to GroupChats coming from Impact      *
    * Jabber Service are not received.                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * NONE                                                         *
    ****************************************************************
    

Problem conclusion

  • The fix is to use two XMPPConnections, one for single-user
    message and another for groupchat. The fix for this APAR is
    contained in the following maintenance package:
    | Fix pack | 6.1.1-TIV-NCI-FP0006
    | Fix pack | 7.1.0-TIV-NCI-FP0002
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV63138

  • Reported component name

    NETCOOL/IMPACT

  • Reported component ID

    5724O59IS

  • Reported release

    611

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-08-04

  • Closed date

    2014-12-11

  • Last modified date

    2017-01-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NETCOOL/IMPACT

  • Fixed component ID

    5724O59IS

Applicable component levels

  • R611 PSY

       UP



Document information

More support for: Tivoli Netcool/Impact
Netcool/Impact

Software version: 611

Reference #: IV63138

Modified date: 12 January 2017