IV60968: TSAM 7244 SIMPLESRM MANAGE SERVER RESOURCES AS N/A

APAR status

• Closed as program error.

Error description

• Manage Server Resources in SimpleSRM showing N/A after applying
  TSAM 724 FP4.
  
  Data from the query output shows that the IP for multiple
  servers is different on ITM than from TSAM (management IP).
  This is because the customer's env has two NICs.  The servers
  should be reachable via both IP addresses.
  
  This apar was opened to allow TSAM to capture ITM data from
  servers using either IP address and also will include calss
  files provided previously as part of rollback issue.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
                * USERS AFFECTED: All users of Tivoli Service
  Automation Manager 7.2.4.4 and above.
  
  
  ****************************************************************
                * PROBLEM DESCRIPTION:
  
                No data in ITMMONITORING table- Manage Server
  Resources in SSRM showing N/A after fix
  
  ****************************************************************
  

Problem conclusion

• * RECOMMENDATION:
                Apply LA fix 7.2.4.4-TIV-TSAM-LA0025 to solve the
  problem.
  
  For permanent resolution apply Tivoli Service
  Automation Manager 7.2.5
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels