Fixes are available
IBM Endpoint Manager for Remote Control Interim Fix 9.0.1-TIV-IEMRC901-IF0002
IBM Endpoint Manager for Remote Control Interim Fix 9.1.0-TIV-IEMRC910-IF0001
Tivoli Endpoint Manager for Remote Control Interim Fix 8.2.1-TIV-TEMRC821-IF0006
IBM Endpoint Manager for Remote Control Interim Fix 9.0.0-TIV-IEMRC900-IF0004
Closed as program error.
An issue exists within the IBM Endpoint Manager for Remote Control broker component. A memory leak causes the process to run out of memory after a certain number of sessions. The actual number of sessions depends on certain variables to do with the session itself. Therefore as an estimate it might be 500 sessions.
restart broker to bypass the problem
Users affected: Platform affected: All ( Windows and Linux) Versions affected: 8.2.1, 9.0.0, 9.0.1 and 9.1.0 Component: broker Problem description: Remote control sessions through the broker fail, causing the controller to show a blank grey screen when a broker session is attempted. This issue occurs after the user on the target machine enters the connection code and the session is attempted. Problem summary: A memory leak was detected in the broker that causes the broker to run out of address space after a large number of sessions. After it runs out of address space, no more memory can be allocated, and new sessions will fail.
The fix for this APAR will be included in 8.2.1-TIV-TEMRC821-IF0006 9.0.0-TIV-IEMRC900-IF0004 9.0.1-TIV-IEMRC901-IF0002 9.1.0-TIV-IEMRC910-IF0001
Reported component name
TIV EP MGR REM
Reported component ID
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fixed component name
TIV EP MGR REM
Fixed component ID
Applicable component levels