IV58147: BROKER MEMORY LEAK

APAR status

• Closed as program error.

Error description

• An issue exists within the IBM Endpoint Manager for
  Remote Control broker component. A memory leak causes the
  process to run out of memory after a certain number of sessions.
  The actual number of sessions depends on certain variables to do
  with the session itself. Therefore as an estimate it might be
  500 sessions.
  

Local fix

• restart broker to bypass the problem
  

Problem summary

• Users affected:
  Platform affected: All ( Windows and Linux)
  Versions affected: 8.2.1, 9.0.0, 9.0.1 and 9.1.0
  Component: broker
  
  Problem description:
  Remote control sessions through the broker fail, causing the
  controller to show a blank grey screen when a broker session is
  attempted.  This issue occurs after the user on the target
  machine enters the connection code and the session is attempted.
  
  Problem summary:
  A memory leak was detected in the broker that causes the broker
  to run out of address space after a large number of sessions.
  After it runs out of address space, no more memory can be
  allocated, and new sessions will fail.
  

Problem conclusion

• The fix for this APAR will be included in
  8.2.1-TIV-TEMRC821-IF0006
  9.0.0-TIV-IEMRC900-IF0004
  9.0.1-TIV-IEMRC901-IF0002
  9.1.0-TIV-IEMRC910-IF0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV EP MGR REM

• Fixed component ID

  5725C43RC

Applicable component levels

• R820 PSN

     UP

• R900 PSN

     UP

• R910 PSN

     UP