IV58147: BROKER MEMORY LEAK

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • An issue exists within the IBM Endpoint Manager for
    Remote Control broker component. A memory leak causes the
    process to run out of memory after a certain number of sessions.
    The actual number of sessions depends on certain variables to do
    with the session itself. Therefore as an estimate it might be
    500 sessions.
    

Local fix

  • restart broker to bypass the problem
    

Problem summary

  • Users affected:
    Platform affected: All ( Windows and Linux)
    Versions affected: 8.2.1, 9.0.0, 9.0.1 and 9.1.0
    Component: broker
    
    Problem description:
    Remote control sessions through the broker fail, causing the
    controller to show a blank grey screen when a broker session is
    attempted.  This issue occurs after the user on the target
    machine enters the connection code and the session is attempted.
    
    Problem summary:
    A memory leak was detected in the broker that causes the broker
    to run out of address space after a large number of sessions.
    After it runs out of address space, no more memory can be
    allocated, and new sessions will fail.
    

Problem conclusion

  • The fix for this APAR will be included in
    8.2.1-TIV-TEMRC821-IF0006
    9.0.0-TIV-IEMRC900-IF0004
    9.0.1-TIV-IEMRC901-IF0002
    9.1.0-TIV-IEMRC910-IF0001
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV58147

  • Reported component name

    TIV EP MGR REM

  • Reported component ID

    5725C43RC

  • Reported release

    910

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-31

  • Closed date

    2014-04-03

  • Last modified date

    2014-04-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV EP MGR REM

  • Fixed component ID

    5725C43RC

Applicable component levels

  • R820 PSN

       UP

  • R900 PSN

       UP

  • R910 PSN

       UP



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Document information


More support for:

Tivoli Endpoint Manager

Software version:

910

Reference #:

IV58147

Modified date:

2014-04-03

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