IV56752: VIRUS DEFINITIONS PROPAGATION FAILS IF THE BES SERVER IS NOT INSTALLED INTO THE DEFAUL PATH

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APAR status

  • Closed as program error.

Error description

  • IEM Version 9.0
    CPM Version 10.6
    CPMAutoUpdateSetup.exe version :2_1.1.0.0 ( Downloaded by Task
    ID 140 )
    
    If you install IEM server in a customize path the virus patterns
    propagation
    fails due the following exception :
    
    [20140317 06:36:53] Import BM Policy - Start
    [20140317 06:36:53] Latest Updated Folder:
    C:\TEM\TEM_Server\wwwrootbes\\cpm\patterns\20140317_063625\
    [20140317 06:36:53] Latest Updated Server INI:
    C:\TEM\TEM_Server\wwwrootbes\\cpm\patterns\20140317_063625\serve
    r_bf_20140317_063625.ini
    [20140317 06:36:53] Latest Updated Pattern Zip File:
    C:\TEM\TEM_Server\wwwrootbes\\cpm\patterns\20140317_063625\patte
    rn/tmplcinf_121000.zip
    [20140317 06:36:53] Get Bm Policy From Pattern Zip File
    [20140317 06:36:53] Found Zipped File:
    C:\TEM\TEM_Server\wwwrootbes\\cpm\patterns\20140317_063625\patte
    rn/tmplcinf_121000.zip
    [20140317 06:36:53] Found Pattern XML File: tmplcinf.xml
    [20140317 06:36:53] Read Pattern Content Successfully
    [20140317 06:36:53] Encode BmPolicy to character entity
    reference
    [20140317 06:36:53] Updating BM Policy Data Store
    [20140317 06:36:53] Data store BM policy successfully updated.
    [20140317 06:36:53] Import BM Policy - End
    [20140317 06:36:53] Moving SpywareApprovedFile: NA
    [20140317 06:36:53] Purging log 20140307.log
    [20140317 06:36:53] Propagating 20140317_063625 to
    FileOnlyCustomSite_CPMAutoUpdate
    [20140317 06:36:53] Evans(or after) platform
    [20140317 06:36:53] PropafateFiles path is ..\BES
    Server\PropagateFiles.exe
    [20140317 06:36:53] isEvans90OrAfter Use BesServerURL in
    PropafateFiles
    argument.
    [20140317 06:36:53] ERROR: Propagation failed: The system cannot
    find the path
    specified.
    [20140317 06:36:53] Main sub ended with errors/warnings: ERROR:
    Propagation
    failed: The system cannot find the path specified.
    [20140317 06:36:53] Completed TrendMirrorScript
    [20140317 06:36:53] ERROR LIST[3]: "ERROR: Propagation failed:
    The system
    cannot find the path specified."
    
    The TrendMirrorScript.exe will look for PropagateFiles.exe file
    into ..\BES
    Server\PropagateFiles.exe path.
    

Local fix

  • Create the "BES Server" directory into IEM installation
    directory and copy the PropagateFiles.exe executable under it.
    
    Example :
    
    If you customize the installation directory to be C:\TEM_server
    you will need to have the following directories structure :
    
    
    TEM_Server
    BES Server <----- copy the PropagateFiles.exe here !!
    .............
    .............
    .............
    TrendMirrorScript
    

Problem summary

  • N/A
    

Problem conclusion

  • Trend has fixed the issue and propagated it to the CPM
    production site.
    
    Trend Core Protection Module site: version 62.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV56752

  • Reported component name

    TEM FOR CORE PR

  • Reported component ID

    5725C43TM

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-18

  • Closed date

    2014-04-22

  • Last modified date

    2014-04-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TEM FOR CORE PR

  • Fixed component ID

    5725C43TM

Applicable component levels

  • R910 PSY

       UP



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Document information


More support for:

Tivoli Endpoint Manager

Software version:

900

Reference #:

IV56752

Modified date:

2014-04-22

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