IV56668: TASK "INITATE SCAN" FAILS DUE TO WRONG CHECK OF ITSIT VERSION

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APAR status

  • Closed as program error.

Error description

  • Unable to run Task Initate Scan ID(2) on endpoints.
    Actually the action script is looking for " continue if {exists
    setting "ITSIT_Scanner_version" whose (value of it = "2.0.0.0")
    of client} " but actual version found in the endpoint is
    "2.2.0.2 " due this version conflict it got failed to run.
    

Local fix

  • create custom copy of fixlet and change the version to "2.2.0.2"
    

Problem summary

  • ****************************************************************
    PROBLEM SUMMARY:
    ****************************************************************
    * The software inventory tool scanner cannot be initiated on
    * selected computers because the Initiate Scan fixlet fails.
    *
    * BEHAVIOR AFTER APPLYING THE PATCH:
    * The problem occurs because the version of the software
    * inventory tool scanner that is specified in the fixlet is
    * incorrect. After you install the patch, the Initiate Scan
    * fixlet checks for the correct version of the scanner and the
    * scanner properly runs on the targeted computers.
    ****************************************************************
    * RECOMMENDATION: Apply appropriate update when available.
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    packages:
     | Update | SUA 2.2 Patch 3, Site version updated:  47
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV56668

  • Reported component name

    IEM SW USE ANL

  • Reported component ID

    5725F5700

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-14

  • Closed date

    2014-03-28

  • Last modified date

    2014-03-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    IEM SW USE ANL

  • Fixed component ID

    5725F5700

Applicable component levels

  • R900 PSY

       UP



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Document information


More support for:

IBM Endpoint Manager for Software Use Analysis

Software version:

900

Reference #:

IV56668

Modified date:

2014-03-28

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