IV50575: DUPLICATE KEY ERROR OCCURS IN QRADAR 7.2 PATCH 1 WHEN YOU UPLOAD QRADAR 17XX APPLIANCE LICENSE KEYS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The following error message is displayed when you try to upload
    a second QRadar 17xx appliance license key on your system: The
    uploaded license key is identical to another key:
    '24500.7TD.000.tempkeyCA-17XX-1-exp-10-05-13.txt'.
    
    This happens when the license keys have been cut incorreclty for
    the new 7.2 licensing model.
    

Local fix

  • Contact licensing.
    

Problem summary

  • The initial 7.2 licensing key tool could generate 2 license that
    looked identical to the QRadar SIEM licensing code.
    

Problem conclusion

  • A new license key tool has been provided to the licensing team
    that ensures this issue no longer occurs for new keys going
    forward.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV50575

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-08

  • Closed date

    2013-10-21

  • Last modified date

    2013-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R720 PSY

       UP



Document information


More support for:

IBM Security QRadar SIEM

Software version:

720

Reference #:

IV50575

Modified date:

2013-10-21

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