IV50575: DUPLICATE KEY ERROR OCCURS IN QRADAR 7.2 PATCH 1 WHEN YOU UPLOAD QRADAR 17XX APPLIANCE LICENSE KEYS

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • The following error message is displayed when you try to upload
    a second QRadar 17xx appliance license key on your system: The
    uploaded license key is identical to another key:
    '24500.7TD.000.tempkeyCA-17XX-1-exp-10-05-13.txt'.
    
    This happens when the license keys have been cut incorreclty for
    the new 7.2 licensing model.
    

Local fix

  • Contact licensing.
    

Problem summary

  • The initial 7.2 licensing key tool could generate 2 license that
    looked identical to the QRadar SIEM licensing code.
    

Problem conclusion

  • A new license key tool has been provided to the licensing team
    that ensures this issue no longer occurs for new keys going
    forward.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV50575

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-08

  • Closed date

    2013-10-21

  • Last modified date

    2013-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R720 PSY

       UP



Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Security QRadar SIEM

Software version:

7.2

Reference #:

IV50575

Modified date:

2013-10-21

Translate my page

Machine Translation

Content navigation