IV47138: WHEN UPLOADING A NEW OR EXISTING DSM EXTENTION, YOU MAY ENCOUNTER A 'FILE NOT FOUND' ERROR.

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APAR status

  • Closed as program error.

Error description

  • When uploading a new or existing DSM Extention, you may
    encounter a 'File Not Found' error.
    
    Looking in /var/log/qradar.log, you may also see enties that
    appear such as:Mar 11 08:52:01 10.2.2.2 [tomcat]
    [admin@199.10.10.10 (5123005)
    /console/do/sem/maintainDeviceExtension]
    com.q1labs.uiframeworks.action.ExceptionHandler: [ERROR]
    [NOT:0000003000][10.2.2.2/- -] [-/- -]An exception occurred
    while processing the request:
    Mar 11 08:52:01 10.2.2.2 [tomcat] [admin@199.10.10.10 (5123005)
    /console/do/sem/maintainDeviceExtension] java.io.IOException:
    No such file or directory
    Mar 11 08:52:01 10.2.2.2 [tomcat] [admin@199.10.10.10 (5123005)
    /console/do/sem/maintainDeviceExtension]    at
    java.io.File.checkAndCreate(File.java:1704)
    Mar 11 08:52:01 10.2.2.2 [tomcat] [admin@199.10.10.10 (5123005)
    /console/do/sem/maintainDeviceExtension]    at
    java.io.File.createTempFile(File.java:1792)
    

Local fix

  • Workaround:
    
    Creating a symlink from /store/tmp to /store/temp will resolve
    this issue, as the code is looking for an incorrect directory.
    This will be resolved in a future release.
    

Problem summary

  • This issue no longer occurs.
    

Problem conclusion

  • Fixed in 7.2 Maintenance Release 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV47138

  • Reported component name

    Q1 APPLIANCE HW

  • Reported component ID

    5725QRDHW

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-08-15

  • Closed date

    2013-11-27

  • Last modified date

    2013-11-27

  • APAR is sysrouted FROM one or more of the following:

    IV42402

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    Q1 APPLIANCE HW

  • Fixed component ID

    5725QRDHW

Applicable component levels

  • R720 PSY

       UP



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Document information


More support for:

IBM Security QRadar SIEM

Software version:

7.2

Reference #:

IV47138

Modified date:

2013-11-27

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