IV46065: RE-FETCH ERROR IN WORKORDER TRACKING IN MAXIMO 7.5

APAR status

• Closed as program error.

Error description

• Environment:
  Maximo Asset Manager 7.5.0.3
  Websphere 7.0.0.21
  Oracle 11.2
  
  Concerns/Problem:
  This error happens after going to any application (not just
  Location) and returning to the WO Tracking application.
  Basically the changes on the called application are not
  reflected in the calling application with "return with value"
  feature, unless the record on the calling application is
  re-opened. As a result of this, any workflows expecting data
  that was filled up in the called application are not working
  correctly.
  
  Steps to reproduce the issue:
  1. Create a action to set value to 'Test' for Attribute
  "LOCATION.description"
  2. Create a simple Workflow with start and stop nodes only.
  3. In the connection line property, add the action created above
  4. Active the workflow and associated to Work Order Tracking
  application
  5. Open a work order with status = WAPPR and has a location
  associated
  6. From the Location field, click Go To Location
  7. In Locations application, changed the location (e.g. change
  the location description). Then return with value back to Work
  Order Tracking application
  8. Route the workflow just created above,
  9. Get the error message:
  BMXAA8229W - Record LOCATIONS : Site=BEDFORD Location=OFFICE has
  been updated by another user. Your changes have not been saved.
  Refresh the record and try again.
  
  If try to route the workflow again, it works.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo 75 users who upgraded from rel 6                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Refetch error occurred when routing work flow after          *
  * applinking to a different application and used Return with   *
  * Values to the main application.                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Please upgrade to 7.5.0.6 or request hotfixes                *
  ****************************************************************
  

Problem conclusion

• This is fixed in code.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.5.0.6 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK & MTRL APP

• Fixed component ID

  TIVOWRKMM

Applicable component levels

• R750 PSY

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