IV45870: AVAYAPHYSICALINVENTORY AGENT CORE DUMP.

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APAR status

  • Closed as program error.

Error description

  • Product: Tivoli Network Manager
    Version: 3.9
    Component:  Avaya Physical Inventory Agent
    
    
    
    Symptoms: The agent fails to complete during discovery, exits
    unexpectedly and a core file is generated
    

Local fix

  • NA
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ITNM-IP 3.9 on all platform, i.e. Windows, Linux, Solaris    *
    * and AIX                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * AvayaPhysicalInventory agent core dumps.  The following logs *
    * taken from pstack provide a clue,                            *
    *                                                              *
    * fedd09dc                                                     *
    * __1cSCDiscoStdRequesterODSRSnmpGetNext6MpnKCRivRecord_pkc44_ *
    * pnOCRivDoubleList__ (86b60, 9acf0, fe1669f4, 0, 0, afb38) +  *
    * 14                                                           *
    * fe163b5c                                                     *
    * __1cbCCDiscoAvayaPhysicalInventorySDADoMediationLayer6MpnKCR *
    * ivRecord__v_ (fea6a248, 9acf0, 585d0, 0, 58770, 58840) + 7d4 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to ITNM-IP | fix pack | 3.9.0-ITNMIP-FP0004          *
    ****************************************************************
    

Problem conclusion

  • Modify the AvayaPhysicalInventory agent code to avoid crash when
    Nortel Avaya device returns null on RAPID-CITY mib oid inquiry.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV45870

  • Reported component name

    NC/PREC DISCOVY

  • Reported component ID

    5724O52DS

  • Reported release

    390

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-19

  • Closed date

    2013-09-18

  • Last modified date

    2013-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NC/PREC DISCOVY

  • Fixed component ID

    5724O52DS

Applicable component levels

  • R390 PSY

       UP



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Document information


More support for:

Netcool for Asset Management

Software version:

390

Reference #:

IV45870

Modified date:

2013-09-18

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