Direct links to fixes
6.1.0-TIV-BSM-FP0004-zlinux
6.1.0-TIV-BSM-FP0004-windows
6.1.0-TIV-BSM-FP0004-solaris
6.1.0-TIV-BSM-FP0004-linux
6.1.0-TIV-BSM-FP0004-aix
6.1.0-TIV-NCI-FP0004-zlinux
6.1.0-TIV-NCI-FP0004-windows
6.1.0-TIV-NCI-FP0004-solaris
6.1.0-TIV-NCI-FP0004-aix
6.1.0-TIV-NCI-FP0004-linux
6.1.1-TIV-BSM-FP0004-windows
6.1.1-TIV-BSM-FP0004-zlinux
6.1.1-TIV-BSM-FP0004-solaris
6.1.1-TIV-BSM-FP0004-linux
6.1.1-TIV-BSM-FP0004-aix
6.1.1-TIV-NCI-FP0004-windows
6.1.1-TIV-NCI-FP0004-zlinux
6.1.1-TIV-NCI-FP0004-solaris
6.1.1-TIV-NCI-FP0004-aix
6.1.1-TIV-NCI-FP0004-linux
6.1.0-TIV-NCI-FP0003-zlinux
6.1.0-TIV-NCI-FP0003-windows
6.1.0-TIV-NCI-FP0003-solaris
6.1.0-TIV-NCI-FP0003-linux
6.1.0-TIV-NCI-FP0003-aix
6.1.0-TIV-BSM-FP0003-solaris
6.1.0-TIV-BSM-FP0003-aix
6.1.0-TIV-BSM-FP0003-zlinux
6.1.0-TIV-BSM-FP0003-windows
6.1.0-TIV-BSM-FP0003-linux
5.1.1-TIV-NCI-FP0003-Linux
5.1.1-TIV-NCI-FP0003-HPUX
5.1.1-TIV-NCI-FP0003-win
5.1.1-TIV-NCI-FP0003-Solaris
5.1.1-TIV-NCI-FP0003-Linuxs390
5.1.1-TIV-NCI-FP0003-aix
6.1.1-TIV-BSM-FP0003-aix
6.1.1-TIV-NCI-FP0003-zlinux
6.1.1-TIV-NCI-FP0003-windows
6.1.1-TIV-NCI-FP0003-solaris
6.1.1-TIV-NCI-FP0003-linux
6.1.1-TIV-NCI-FP0003-aix
6.1.1-TIV-BSM-FP0003-zlinux
6.1.1-TIV-BSM-FP0003-windows
6.1.1-TIV-BSM-FP0003-solaris
6.1.1-TIV-BSM-FP0003-linux
6.1.1-TIV-BSM-FP0002-windows
6.1.1-TIV-BSM-FP0002-zlinux
6.1.1-TIV-BSM-FP0002-solaris
6.1.1-TIV-BSM-FP0002-aix
6.1.1-TIV-BSM-FP0002-linux
6.1.1-TIV-NCI-FP0002_zlinux
6.1.1-TIV-NCI-FP0002_windows
6.1.1-TIV-NCI-FP0002_solaris
6.1.1-TIV-NCI-FP0002_linux
6.1.1-TIV-NCI-FP0002_aix
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 1(6.1.1-TIV-BSM-FP0001)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 2(6.1.0-TIV-BSM-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 2(6.1.0-TIV-NCI-FP0002)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 2 (6.1.1-TIV-NCI-FP0002)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 3(6.1.1-TIV-BSM-FP0003)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 3 (6.1.1-TIV-NCI-FP0003)
IBM Tivoli Netcool/Impact V5.1.1 Fix Pack 3 (5.1.1-TIV-NCI-FP0003)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 4 (6.1.1-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 4(6.1.1-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 4(6.1.0-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 5 (6.1.1-TIV-NCI-FP0005)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 5(6.1.1-TIV-BSM-FP0005)
APAR status
Closed as program error.
Error description
The connection to an ObjectServer becomes unresponsive as the tables lock up for some reason - ObjectServer failover and gateway locking the tables during synchronisation - when this is complete the Impact EventReader > ObjectServer connection does not come back when SelfMonitoring DataSource monitoring is enabled (Impact 6.1.0 and 6.1.1). In Impact 5.1.1 this has been observed too, but for the whole of the SelfMonitoring Service (not just DataSource monitoring).
Local fix
Disable SelfMonitoring DataSource monitoring (Impact 6). Disable SelfMonitoring (Impact 5.1.1).
Problem summary
**************************************************************** * USERS AFFECTED: * * ALL Impact 5.1.1, 6.1 and 6.1.1 Users * **************************************************************** * PROBLEM DESCRIPTION: * * OBJECTSERVER CONNECTION DOES NOT RECOVER FROM BUSY PERIOD IF * * SELFMONITORING (DATASOURCE MONITORING) IS ENABLED * **************************************************************** * RECOMMENDATION: * * NONE * **************************************************************** If a customer is monitoring an object server datasource and this is the same datasource where the event reader is sending the events, sometimes when the object server is busy or unavailable, impact is not able to connect to it when it becomes available and the event reader is not able to send events.
Problem conclusion
The issue was that when data source monitoring was sending a status event, it would sometimes get stuck in a loop. The fix should prevent data source monitoring from getting stuck in a loop. The fix for this APAR is contained in the following maintenance package:| Fix pack | 5.1.1-TIV-NCI-FP0003 | Fix Pack | 6.1.0-TIV-NCI-FP0002
Temporary fix
Comments
APAR Information
APAR number
IV45838
Reported component name
NETCOOL/IMPACT
Reported component ID
5724O59IS
Reported release
610
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2013-07-18
Closed date
2013-10-31
Last modified date
2015-02-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
NETCOOL/IMPACT
Fixed component ID
5724O59IS
Applicable component levels
R610 PSY
UP
Document Information
Modified date:
03 October 2021