IV45548: NOTIFICATION EMAIL DOESN'T SEND RECORD INFO IN THE EMAIL FOR MORE THAN 2 ADDRESSES IN THE NOTIFICATION REQUIREMENT

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • GSA is using the Email Option > Link Display Option (Linked &
    Read Only
    Form, and  Read Only Form) options on Notification Content
    records.
    The purpose of this is to send a link to the
    Notification/Linked Record
    as well as give a print out of the record form in the body of
    the email
    message.  The options seem to work well when it's 1 or two
    users, but
    once you test with 3 or more the results are unpredictable.
    More than
    often most users only get the Link for the (Link & Read Only
    Form)
    option, while some may get both the link and form displayed in
    the
    email.  GSA is using this option to send out a small form with
    about 5
    fields and query section of 10 records.  It is imperative that
    this
    issue work correctly 100% of the time as these notifications
    are sent
    to Executives and Management on the client's side.
    

Local fix

  • NA
    

Problem summary

  • Notification email will now send record info in the email for
    more than 2 addresses in the notification requirement.
    
    Issue resovled by modifying WF "triNotificationHelper - Resolve
    Notification Content and send Notification to the associated
    People" a retrieve task was not getting all the notification
    link reocrds.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV45548

  • Reported component name

    TRI APP PLTFM R

  • Reported component ID

    5725F26RE

  • Reported release

    A31

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-11

  • Closed date

    2013-08-02

  • Last modified date

    2013-08-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TRI APPLI SETUP

  • Fixed component ID

    5725F25AS

Applicable component levels

  • RA31 PSY

       UP



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Document information


More support for:

IBM TRIRIGA Portfolio Data Manager
IBM TRIRIGA Application Setup and Administration

Software version:

A31

Reference #:

IV45548

Modified date:

2013-08-02

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