IV45548: NOTIFICATION EMAIL DOESN'T SEND RECORD INFO IN THE EMAIL FOR MORE THAN 2 ADDRESSES IN THE NOTIFICATION REQUIREMENT

APAR status

• Closed as fixed if next.

Error description

• GSA is using the Email Option > Link Display Option (Linked &
  Read Only
  Form, and  Read Only Form) options on Notification Content
  records.
  The purpose of this is to send a link to the
  Notification/Linked Record
  as well as give a print out of the record form in the body of
  the email
  message.  The options seem to work well when it's 1 or two
  users, but
  once you test with 3 or more the results are unpredictable.
  More than
  often most users only get the Link for the (Link & Read Only
  Form)
  option, while some may get both the link and form displayed in
  the
  email.  GSA is using this option to send out a small form with
  about 5
  fields and query section of 10 records.  It is imperative that
  this
  issue work correctly 100% of the time as these notifications
  are sent
  to Executives and Management on the client's side.
  

Local fix

• NA
  

Problem summary

• Notification email will now send record info in the email for
  more than 2 addresses in the notification requirement.
  
  Issue resovled by modifying WF "triNotificationHelper - Resolve
  Notification Content and send Notification to the associated
  People" a retrieve task was not getting all the notification
  link reocrds.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TRI APPLI SETUP

• Fixed component ID

  5725F25AS

Applicable component levels

• RA31 PSY

     UP