IBM Support

IV44176: MISSING EXTRAINFO DATA FROM DETAILS COLLECTOR

Fixes are available

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Product: Tivoli Network Manager
Version: 3.9
Component: Alcatel 5620 SAM Soap Collector

Symptom:
After installing Fix Pack 3 the collector details did not
contain information such as m_SysLocation and m_EntPhyModelName

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Network Manager 3.8.x & 3.9.x , All platforms                *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* All collector data which added by customer via extraInfo.cfg *
* is missing in the TIP.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* The fix for this APAR is contained in the following          *
* maintenance packages:                                        *
* fix pack | 3.9.0-ITNMIP-FP0004                               *
* *Information is subjected to change without notice.          *
*                                                              *
* End of Support has been announced for 3.8. Customer should   *
* upgrade to 3.9 or above release.                             *
* http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca *
* &infotype=an&appname=iSource&supplier=897&letternum=ENUS914- *
* 056#h2-wprodx                                                *
****************************************************************

    



Problem conclusion


    

  • Upgrade to FixPack FixPack 3.9.0-ITNMIP-FP0004 *Information is
subject
to change without notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV44176
    • 

  • Reported component name
    NC/PREC DISCOVY
    • 

  • Reported component ID
    5724O52DS
    • 

  • Reported release
    390
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-06-13
    • 

  • Closed date
    2013-08-15
    • 

  • Last modified date
    2014-08-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    NC/PREC DISCOVY
    • 

  • Fixed component ID
    5724O52DS
    • 



Applicable component levels


    

  • R380  PSN
       UP
    • 

  • R390  PSN
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            01 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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