IV44163: TASK ATTACHMENT NOT COPIED OVER WHENEVER A WORKODER IS DUPLICATED

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APAR status

  • Closed as program error.

Error description

  • ENV:
    ISCCD7.5.0.0 (GA)
    TPAE7.5.0.2
    
    The attachment in the Task section of a WO is not copied
    over whenever the WO ticket is duplicated.
    
    Steps to recreate:
    
    1-  Login to Maximo
    2-  Go to "Work Orders" -> "Work Order Tracking"
    3-  Click "New Work Order" icon on toolbar
    4-  Click "Attachment" icon on the record
    5-  Select "Add New Attachments" -> "Add New File"
    6-  Now you can see the "Create a File Attachment" dialog
    7-  Then, you can attache a file which you would like to attache
    8-  Click "OK" on the dialog
    9-  Move to "Plans"tab
    10- Click "New row" on "Tasks for Work Order <WO-number>"
    section
    11- Click "Attachment" icon on the Task
    12- Select "Add New Attachments" -> "Add New File"
    13- Now you can see the "Create a File Attachment" dialog
    14- Then, you can attache a file which you would like to attache
    15- Click "OK" on the dialog
    16- Click "SAVE" on toolbar
    17- Select "Duplicate Work Order" from "Select Action"
    18- Now, you can see "Duplicate Record" dialog
    19- Check "Duplicate Work Order with its Tasks"
    20- Click "OK" on the dialog
    -> The attachment created in step 5-8 is copied over in the
    duplicated WO.
    
    -> However, the attachment is Task as created in steps 11-15 is
    not copied over to the duplicated WO. This is the problem.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Maximo users who duplicate work orders               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * TASK ATTACHMENT NOT COPIED OVER WHENEVER A WORKODER          *
    * ISDUPLICATED                                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixpack Release 7.5.0.5 of Base Services               *
    ****************************************************************
    

Problem conclusion

  • The code to copy task attachment references into new task was
    missing.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV44163

  • Reported component name

    SMARTCLOUD CTRL

  • Reported component ID

    5725E2400

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-06-13

  • Closed date

    2013-07-26

  • Last modified date

    2013-07-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

IBM Maximo Asset Management
Work Order Tracking

Software version:

750

Reference #:

IV44163

Modified date:

2013-07-26

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