Closed as program error.
PROBLEM: In Change app, after adding a Job Plan to the Change, the long descriptions from Job Plan's "Risk Assessment" & "Committee Review" and not getting placed in the Change record's corresponding long description attributes. That is, the long descriptions are missing from the Change record's rows in the "Technical Assessments" and "Business Assessments" tables (both on the Assessments tab of the Change app). PERFORMANCE ISSUE: no STEPS TO REPRODUCE: 1) GoTo > Planning > Job Plans 2) create new Job Plan with the following details: 2.1) "Default WO Class" = CHANGE 2.2) give the JP both a short and long description (button to enter long, of course) (this step is not necessary but will be used to contrast) 2.3) give it tasks and give each a short and long description (this step is not necessary but used for contrast) 2.4) Click on "Change Assessment" tab 2.4.1) give it at least one "Risk Assessment" 2.4.2) give it at least one "Committee Review" 2.4.3) for both the "Risk Assessment" and "Committee Review" give them both short and long descriptions 2.5) Save the JP 3) GoTo > Change > Changes 4) create new Change record with the following details: 4.1) click on "Schedule" tab 4.2) enter the previous JP into the "Job Plan" field 4.3) Notice the following correctly: 4.3.1) Change record's main short and long description fields populated from the JP's main 4.3.2) Change's Job Plan short and long description fields populated from JP's main 4.3.3) Change's listed tasks all have both the short and long descriptions 4.4) click on the "Assessment" tab 4.5) expand any row in the "Technical Assessment" section. (These are the rows from the JP's RiskAssessment section). Notice they have the short description but not the long description! (click button to confirm long description is missing) 4.6) expand any row in the "Business Assessment" section. (These are the rows from the JP's CommitteeReview section). Notice they have the short description but not the long description! (click button to confirm long description is missing) CURRENT ERRONEOUS RESULT: No long description getting added to the "Technical Assessment" section and the "Business Assessment" section from the JobPlan's Risk Assessment section and Committee Review section, respectively. EXPECTED RESULT: That those long descriptions in the Job Plans get copied to the those long description fields in the Change record. ADDITIONAL INFO: Change attribute that should be populated but is not (same for both): PMCHGIAASSESMENT.DESCRIPTION_LONBGDESCRIPTION ENVIRONMENT: - CCMDB: 7212 - MBS : 18.104.22.168 - Base Language: English - Additional Language: none
All you need to do is add a row to the PMCHGJPIA2WO and PMCHGJPOA2WO crossoverdomains. Do the following: 1. Go To -> System Configuration -> Platform Configuration -> Domains 2. Load one of domains listed above. 3. In Crossover Fields click on New Row Source Field = DESCRIPTION_LONGDESCRIPTION Destination Field = DESCRIPTION_LONGDESCRIPTION 4. Click OK and save the record 5. Now do it for the other domain.
CHANGE APP HAS SOME LONG DESCRIPTIONS THAT ARE NOT GETTING UPDATED FROM THE ASSOCIATED JOB PLAN'S LONG DESCRIPTIONS
Fixed in CCMDB 7214 and SCCD 7511.
Reported component name
CCMDB (& INSTAL
Reported component ID
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fixed component name
CCMDB (& INSTAL
Fixed component ID
Applicable component levels