IV43030: IMPACT MISSED ENRICHING FEW EVENTS WHICH OCCURED SIMULTANIOUSLY

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Customer updated as below :
    
    We had an auto trouble ticketing mechanism for every TBSM alarm
    that is inserted at Aggregation ObjectServer pair. And for every
     TBSM alarm,the enrichment to be performed using Impact with
    Network Inventory. It was noticed that some alarms though they
    meet the auto trouble ticket criteria, trouble tickets are not
    raised because of delay in response we received.
    
    The work flow of a  TBSM Alarm - initially when TBSM alarm is
    inserted with ImpactStatus_private value to 99. Then policy 1
    acts on this alarm and updates the Summary of TBSM alarm and set
    the value of ImpactStatus_private to 8. Later another policy
    acts on this alarm and enriches fields like Locatiion,
    LocationCity_private etc..and finally sets the value of
    ImpactStatus_private to 9.
    
    But it was noticed that for alarms that missed the auto trouble
    ticket criteria, the ImpactStatus_private value was 8 and in the
    mean time a Clear alarm is generated for the alarm and later
    ImpactStatus_private was updated to 9 after the response is
    received.
    
    Note: Trouble ticket can't be raised on a Clear alarm
    

Local fix

  • L3 provided a local fix to the customer which customer updated
    as working
    

Problem summary

  • When using the deviant fields property, the fields specified in
    the list are the ones that are ignored not the ones to compare.
    

Problem conclusion

  • A property was added to make it so that the user can set the
    deviant fields to the one to compare instead of the ones to
    ignore.
    The fix for this APAR is contained in the following maintenance
    packages:
    |Fix Pack | 6.1.0-TIV-NCI-FP0002
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV43030

  • Reported component name

    NETCOOL/IMPACT

  • Reported component ID

    5724O59IS

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-23

  • Closed date

    2013-08-01

  • Last modified date

    2013-08-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • UNKNOWN
    

Fix information

  • Fixed component name

    NETCOOL/IMPACT

  • Fixed component ID

    5724O59IS

Applicable component levels

  • R611 PSY

       UP



Rate this page:

(0 users)Average rating

Document information


More support for:

Tivoli Netcool/Impact
Netcool/Impact

Software version:

610

Reference #:

IV43030

Modified date:

2013-08-01

Translate my page

Machine Translation

Content navigation