Fixes are available
APAR status
Closed as program error.
Error description
Product: Tivoli Network Manager for IP Networks Version: 3.9 Components: ncp_ctrl get_policies.pl Environment: Multiple domains on a single installaion of ITNM on all Operating Systems. Symptoms: The get_policies.pl script is used to write changes in Poll Policies to the domain's version of MonitorPolicies.xml. The get_policies.pl script is called via an insert into the services.unManaged table in Ctrl like this: insert into services.unManaged ( serviceName, servicePath, logFile, argList ) values ( 'ncp_perl', '$PRECISION_HOME/platform/linux2x86/bin', '/opt/IBM/tivoli/netcool/log/precision/ get_policies.updated.DOMA IN.trace', ['/opt/IBM/tivoli/netcool/precision/scripts/perl/scripts/ get_pol icies.pl', '-from', 'domain=DOMAIN', '-from_dbfile', '/opt/IBM/tivoli/netcool/etc/precision/DbLogins.DOMAIN.cfg', '-to', 'file=/opt/IBM/tivoli/netcool/var/precision/ MonitorPolicies.DOMA IN.xml']); The insert is exposed in the debug Ctrl log file. The insert includes the command line flag -to_dbfile which stipulates a domain specific version of DbLogins.cfg. But a domain-specific version of this file is *not* a documented prerequisite for multiple domains. If no such file exists, the call to get_policies.pl fails and the Primary domain version of MonitorPolicies.xml is not written to. A message is written to the get_policies.pl script log file: "critical: Access to /opt/IBM/tivoli/netcool/etc/precision/DbLogins.DOMAIN.cfg required at /opt/IBM/tivoli/netcool/precision/perl/lib/site_perl/5.8.8/NCP/ Domain.pm line 273"
Local fix
Copy the default DbLogins.cfg file to DbLogins.DOMAIN.cfg replacing "DOMAIN" with your ITNM discovery domain name.
Problem summary
**************************************************************** * USERS AFFECTED: * * All ITNM users prior to 3.9FP4 * **************************************************************** * PROBLEM DESCRIPTION: * * Polling failover failed if domain specific version of * * DbLogins.cfg didn't exist * **************************************************************** * RECOMMENDATION: * * | fix pack | 3.9.0-ITNMIP-FP0004 * **************************************************************** in get_policies.updated.DOMAIN.trace, it says Level: critical Msg: Access to $NCHOME/etc/precision/DbLogins.DOMAIN.cfg required
Problem conclusion
Code has been fixed to resolve the issue.
Temporary fix
create a domain-specific DbLogins.cfg file
Comments
APAR Information
APAR number
IV42617
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
390
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-13
Closed date
2013-05-29
Last modified date
2013-05-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
R390 PSN
UP
R390 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
29 May 2013