IBM Support

IV41860: "CLASS NOMATCHINGRECIPIENT" ERROR IN BESRELAY.LOG AFTER UPGRADING TO 9.0.586

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • After upgrading and upon rotating the server signing key, the
resigning process attempts to decrypt the EncryptedPassword
column in the LDAP_SETTINGS table with the new key, which it
can't, and this is what throws the error.

The workaround is to delete the EncryptedPassword column, rotate
the server signing key, and then fix the LDAP password in the
console as a local master operator.

Local fix

  • Workaround:

1. UPDATE LDAP_Settings SET EncryptedPassword = NULL
2. Open a command prompt and cd to the BES Server directory (or
wherever
BESAdmin is).
3. Run BESAdmin.exe /resignSecurityData
4. Log in as local MO.
5. Go to the LDAP Directories tree item.
6. Edit each LDAP Directory with the appropriate password.

Problem summary

  • This issue will be addressed in the next release of IBM Endpoint
Manager.

General availability Q1 2014 (release date subject to change).

Problem conclusion

  • 



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV41860
    • 

  • Reported component name
    TIV EP MG PLTFM
    • 

  • Reported component ID
    5725C43PO
    • 

  • Reported release
    90W
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-05-07
    • 

  • Closed date
    2013-11-13
    • 

  • Last modified date
    2013-11-13
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV EP MGR SERV
    • 

  • Fixed component ID
    5725C43SV
    • 



Applicable component levels


    

  • R90W  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"90W","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 November 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback