IV41860: "CLASS NOMATCHINGRECIPIENT" ERROR IN BESRELAY.LOG AFTER UPGRADING TO 9.0.586

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • After upgrading and upon rotating the server signing key, the
    resigning process attempts to decrypt the EncryptedPassword
    column in the LDAP_SETTINGS table with the new key, which it
    can't, and this is what throws the error.
    
    The workaround is to delete the EncryptedPassword column, rotate
    the server signing key, and then fix the LDAP password in the
    console as a local master operator.
    

Local fix

  • Workaround:
    
    1. UPDATE LDAP_Settings SET EncryptedPassword = NULL
    2. Open a command prompt and cd to the BES Server directory (or
    wherever
    BESAdmin is).
    3. Run BESAdmin.exe /resignSecurityData
    4. Log in as local MO.
    5. Go to the LDAP Directories tree item.
    6. Edit each LDAP Directory with the appropriate password.
    

Problem summary

  • This issue will be addressed in the next release of IBM Endpoint
    Manager.
    
    General availability Q1 2014 (release date subject to change).
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV41860

  • Reported component name

    TIV EP MG PLTFM

  • Reported component ID

    5725C43PO

  • Reported release

    90W

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-07

  • Closed date

    2013-11-13

  • Last modified date

    2013-11-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV EP MGR SERV

  • Fixed component ID

    5725C43SV

Applicable component levels

  • R90W PSY

       UP



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Document information


More support for:

Tivoli Endpoint Manager

Software version:

90W

Reference #:

IV41860

Modified date:

2013-11-13

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