A fix is available
APAR status
Closed as program error.
Error description
PROBLEM DEFINITION: During logon to Self Service Interface, using Firebug, the following can be seen: /maxrest/rest/os/MBS_GROUPUSER? _format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac tmach The final parameter is spelt wrong, this should be exactmatch (the T is missing from match) and should also have =1) eg /maxrest/rest/os/MBS_GROUPUSER? _format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac tmatch=1 This spelling error prevents cloud admins with similar names to customer admins from inheriting the cloud admin access as more than 1 record can be returned. can be returned REPRODUCTION STEPS: - Use an existing customer definition or create a new customer (in our example we had a customer called SUPPORT). - Create a Cloud Admin called TESTUSER1 and assign to a customer called SUPPORT -Login to the SSUI is verified and the customer drop down select appears at the top righ hand side - Create a Customer Admin called TESTUSER11 and assign to the same SUPPORT customer - Logon as new Customer Admin to the SSUI ,the logon will complete as expected NOTE that for the Customer Admin there is no customer drop down selector at the top right hand of the self service interface - Logout and now logon again as the Cloud Admin TESTUSER1,the customer drop down selector is now not available ENV: TSAM 7.2.3
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: All users of Tivoli Service Automation Manager 7.2.2.0 **************************************************************** * PROBLEM DESCRIPTION: <fill in short problem description, e.g. PMR title here> **************************************************************** * RECOMMENDATION: <fill in recommendation here> Sample text: In order to check out if the problem can be fixed with this APAR, customers can try to manually repair the root cause and check if the problems vanish. Manual repair instructions: estart the product, then perform ... For permanent resolution apply Tivoli Service Automation Manager 7.2.4 Fixpack 1 when available.
Problem conclusion
Conclusion: <fill in conclusion here> Sample text: Internal components of the product started communication with each other already during the start-up phase of the product. At this early time, the required communication paths might not be established which in turn leads to the described problems since the internal processing logic failed to track requests correctly in these cases. This APAR solves the problem - after starting the product the problem will not occur anymore, there are no specific additional actions required for the customer. The fix for this APAR is contained in the following maintenance packages: | fix pack | 7.2.4-TIV-TSAM-FP0001
Temporary fix
Comments
APAR Information
APAR number
IV40667
Reported component name
TSAM (& INSTALL
Reported component ID
5724W7800
Reported release
723
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2013-04-26
Closed date
2013-06-29
Last modified date
2013-06-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSAM (& INSTALL
Fixed component ID
5724W7800
Applicable component levels
R724 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFG5E","label":"IBM Tivoli Service Automation Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"723"}]
Document Information
Modified date:
03 October 2021