IV40667: GROUP MEMBERSHIP REST QUERY MISSPELLING PREVENTS CLOUD ADMINS W/SIMILAR NAMES TO CUSTOMER ADMINS FROM INHERIT CLOUD ADMIN ACCESS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • PROBLEM DEFINITION:
    
    During logon to Self Service Interface, using Firebug, the
    following can be seen:
    
    /maxrest/rest/os/MBS_GROUPUSER?
    _format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac
    tmach
    The final parameter is spelt wrong, this should be exactmatch
    (the T is missing from match) and should also have =1) eg
    /maxrest/rest/os/MBS_GROUPUSER?
    _format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac
    tmatch=1
    
    This spelling error prevents cloud admins with similar names to
    customer admins from inheriting the cloud admin access as more
    than 1 record can be returned.
    can be returned
    
    REPRODUCTION STEPS:
    
    - Use an existing customer definition or create a new customer
    (in our example we had a customer called SUPPORT).
    - Create a Cloud Admin called TESTUSER1 and assign to a customer
    called SUPPORT
    -Login to the SSUI is verified and the customer drop down select
    appears at the top righ hand side
    - Create a Customer Admin called TESTUSER11 and assign to the
    same SUPPORT customer
    - Logon as new Customer Admin to the SSUI ,the logon will
    complete as expected
    NOTE that for the Customer Admin there is no customer drop down
    selector at the top right hand of the self service interface
    - Logout and now logon again as the Cloud Admin TESTUSER1,the
    customer drop down selector is now not available
    
    ENV:
    TSAM 7.2.3
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of Tivoli Service Automation Manager
    7.2.2.0
    ****************************************************************
    * PROBLEM DESCRIPTION:
    <fill in short problem description, e.g. PMR title here>
    ****************************************************************
    * RECOMMENDATION:
    <fill in recommendation here>
    Sample text: In order to check out if the problem can be fixed
    with this APAR, customers can try to manually repair the root
    cause and check if the problems vanish. Manual repair
    instructions: estart the product, then perform ...
    
    For permanent resolution apply Tivoli Service Automation Manager
    7.2.4 Fixpack 1 when available.
    

Problem conclusion

  • Conclusion:
    <fill in conclusion here>
    Sample text: Internal components of the product started
    communication with each other already during the start-up phase
    of the product. At this early time, the required communication
    paths might not be established which in turn leads to the
    described problems since the internal processing logic failed to
    track requests correctly in these cases. This APAR solves the
    problem - after starting the product the problem will not occur
    anymore, there are no specific additional actions required for
    the customer.
    
    The fix for this APAR is contained in the following maintenance
    packages:
    | fix pack | 7.2.4-TIV-TSAM-FP0001
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV40667

  • Reported component name

    TSAM (& INSTALL

  • Reported component ID

    5724W7800

  • Reported release

    723

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-26

  • Closed date

    2013-06-29

  • Last modified date

    2013-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSAM (& INSTALL

  • Fixed component ID

    5724W7800

Applicable component levels

  • R724 PSY

       UP



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Document information


More support for:

Tivoli Service Automation Manager

Software version:

723

Reference #:

IV40667

Modified date:

2013-06-29

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