IV40185: DEVICES MISSING COLLECTOR DISCOVERY COLLECTORADDRESSTRANSLATION COLLECTORADDRESSTRANSLATION

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• ITNM 3.9 fp3
  Customer has collector only discovery.
  Missing device is in CollectorDetails.returns
  seen in CollectorInventory.returns, but is missing an entry
   for it's own IP address in the
  
  'm_ExtraInfo' => {
                               'm_AssocAddress' => [
  
  section.
  
  so ip is not found here
  select * from translations.collectorUniqueToWorkAddress where
  m_WorkAddress =
  or
  select * from translations.collectorUniqueToWorkAddress where
  m_UniqueAddress=
  
  and missing from scratchTopology.
  

Local fix

• stitcher is available updated to process CollectorInventory
  that is missing it's own IP.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users use collector discovery.                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Devices missing when using collector discovery only. Missing *
  * device is in CollectorDetails.returns                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply updated CollectorAddressTranslation.stch stitcher.     *
  *                                                              *
  * The following fixpacks will contain the fix:                 *
  * | fix pack | 3.9.0-ITNMIP-FP0004                             *
  ****************************************************************
  

Problem conclusion

• The CollectorAddressTranslation.stch stitcher assumes that the
  initial discovered IP (m_UniqueAddress) which was defined in
  collector would always appears in the m_AssocAddress list. (see
  collector.associatedAddresses which is created and populated by
  that stitcher). The IP may not be in m_AssocAddress list.
  To fix that stitcher to make sure it adds the m_UniqueAddess to
  collector.associatedAddresses if it doesn't see it in the
  m_AssocAddress list.
  
  The following fixpacks will contain the fix:
  | fix pack | 3.9.0-ITNMIP-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV NETWK MGR I

• Fixed component ID

  5724S4500

Applicable component levels

• R390 PSY

     UP