IV39791: WINDOWS 64BIT AGENT WMI ERROR RETRIEVING PROCESS DATA

IBM Tivoli Monitoring 6.3.0 Fix Pack 1 (6.3.0-TIV-ITM-FP0001)
IBM Tivoli Monitoring 6.3.0 Fix Pack 2 (6.3.0-TIV-ITM-FP0002)

APAR status

• Closed as program error.

Error description

• For some agent instances, cannot retrieve data from the
  Process(Superceded) workspace.  Agent log has message "Cannot
  get process performance data from WMI (Error 0x8004103c).
  

Local fix

Problem summary

• CPU utilization metrics unavailable if process name longer than
  32 characters. If at least one process with base name longer
  than 32 characters is running on a Windows server, then "%
  Privileged Time", "% Processor Time" and "% User Time"
  attributes are reported as "Unavailable" for all the processes.
  

Problem conclusion

• Internal field size extended from 32 to 256 characters. Error
  condition on a single process no longer affecting other
  processes.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
  | fix pack | 6.3.0-TIV-ITM-FP0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT WINDO

• Fixed component ID

  5724C040W

Applicable component levels

• R630 PSY

     UP