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IV39791: WINDOWS 64BIT AGENT WMI ERROR RETRIEVING PROCESS DATA

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • For some agent instances, cannot retrieve data from the
    Process(Superceded) workspace.  Agent log has message "Cannot
    get process performance data from WMI (Error 0x8004103c).
    

Local fix

Problem summary

  • CPU utilization metrics unavailable if process name longer than
    32 characters. If at least one process with base name longer
    than 32 characters is running on a Windows server, then "%
    Privileged Time", "% Processor Time" and "% User Time"
    attributes are reported as "Unavailable" for all the processes.
    

Problem conclusion

  • Internal field size extended from 32 to 256 characters. Error
    condition on a single process no longer affecting other
    processes.
    
    
    The fix for this APAR is contained in the following maintenance
    packages:
    
    | fix pack | 6.3.0-TIV-ITM-FP0001
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV39791

  • Reported component name

    ITM AGENT WINDO

  • Reported component ID

    5724C040W

  • Reported release

    630

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-14

  • Closed date

    2013-05-15

  • Last modified date

    2013-05-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ITM AGENT WINDO

  • Fixed component ID

    5724C040W

Applicable component levels

  • R630 PSY

       UP



Document information

More support for: Tivoli OMEGAMON XE for Distributed Systems

Software version: 630

Reference #: IV39791

Modified date: 15 May 2013


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