IV39580: APM UI SLOWNESS CAUSES: UNKNOWN STATUS

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • If APM UI keeps running, all the Applications will go to an
    unknown status suddenly and turn back to known status.
    
    Tivoli Enterprise Portal Server 6.2.3
    Operating System: Linux
    
    Problem Description:
    If APM UI keeps running, all the Applications will go to an
    unknown status suddenly and turn back to known status.
    
    Detailed Recreation Procedure: step-1 Install APM UI v7.6 and
    configure a connection to ITM data provider.
    
    step-2 Define some applications within APM UI and keep looking
    at the application list dashboard.
    
    step-3 Some applications trun to "Unknown" status sometimes and
    then become "Known(Normal/Warning/Critical)" again.
    

Local fix

Problem summary

  • DEV team will fix the issue in APMUI V7.7. And no fix plan for
    V7.6 and V7.6.0.1. So I will close the the apar.
    

Problem conclusion

Temporary fix

  • If customer request the fix for V7.6 and V7.6.0.1, we can
    provide a temp fix.
    

Comments

APAR Information

  • APAR number

    IV39580

  • Reported component name

    SMARTCLOUD APM

  • Reported component ID

    5724G70UI

  • Reported release

    750

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-10

  • Closed date

    2013-04-15

  • Last modified date

    2013-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  •    APMUI
    

Fix information

Applicable component levels

  • R750 PSY

       UP



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Document information


More support for:

IBM SmartCloud Application Performance Management

Software version:

7.5.0

Reference #:

IV39580

Modified date:

2013-04-15

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