IV39026: WHEN CREATING A WORK REQUEST ON BEHALF OF ANOTHER, THE LOCATION ASSOCIATED WITH THE WORK TASK IS REQUESTORS.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • 1.        Log in as Admin
    2.        Requests . Manage Requests > General Repairs
    3.        Select Request is for = Someone Else
    4.        NOTE the Location and Organization under Request
    Details defaults based on the initial Requested For person
    5.        Click on Name look up under Requested For, then
    select Abe Abstractor
    6.        NOTE the Location changes to match Abe's Primary
    Location
    7.        NOTE the Organization does NOT change to match Abes'
    Primary Organization (updates in 10.3.1)
    8.        Manually update the Primary Organization to Abe's
    9.        Submit the Request
    10.    When the Request is in Status = Issue, click on
    Associations tab then triTask > triWorkTask
    11.    Open the Work Task record
    12.    ISSUE:    Primary Work Location on the Work Task
    generated from the Request does not match the Location on the
    Request (Abe's Location).  Customer Organization does match the
    updated Organization
    

Local fix

  • No known workaround.
    

Problem summary

  • When the Request is for = Someone Else is used to select a
    different User, the Location is automatically updated to
    reflect the Primary Location of the new person.  On Submit of
    the Request, the Primary Work Location on the generated Work
    Task should match the Location on the Request, not the Location
    of the original Request is for = Me person
    Fixed WF "triRequest - Synchronous - on Change Requested For "
    to always map the triLocationRequestedTX field and also the
    triCustomerOrgTX was modified.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV39026

  • Reported component name

    TRI FACILITIES

  • Reported component ID

    5725F25FM

  • Reported release

    A20

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-01

  • Closed date

    2013-04-02

  • Last modified date

    2013-04-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  •    None
    999
    

Fix information

Applicable component levels

  • RA20 PSY

       UP



Rate this page:

(0 users)Average rating

Document information


More support for:

IBM TRIRIGA Facilities Manager
5725F25FM

Software version:

A20

Reference #:

IV39026

Modified date:

2013-04-02

Translate my page

Machine Translation

Content navigation