IV38587: EXCEPTION WHILE INSTALLING TECHAPCK

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • After installing IF23 for a previous issue, the customer was
    facing issue with the alarms. The issue was that Alarm functions
     in Alarm tabs were not accessible.
    The customer resolved this issue by enabling HTTPS support was
    was related to IF23.
    But then after enabling HTTPS support, while installing any
    techpack the customer was getting a message
    
    [applyTechPacks] WARNING: Failed to apply loadmap
    UMTS_Ericsson_SGSN_2009B. Execute $WMCROOT/bin/lcm_admin to
    apply
    loadmaps.
    
    On applying the loadmap manually they are hitting the following
    error
    
    [Tue Jan 29 15:22:13 BRST 2013] [INFO] [com.vallent.virtuo] [New
    logger
    implementation [SYSTEM_OUT,INFO] - from supplied properties]
    java.net.SocketException: Unexpected end of file from server
     at
    sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:770)
    ...
     at
    com.adc.metrica.dbloader.editor.commands.LcmEditorController.mai
    n
    (LcmEditorController.java:217)
    [Tue Jan 29 15:22:14 BRST 2013] [ERROR] [com.vallent.virtuo]
    [com.adc.
    metrica.cs.util.MetricaBusinessException: Could not read file
    datasource_ericsson_umts_sgsn_2009b.xml]
    [Tue Jan 29 15:22:14 BRST 2013] [ERROR] [com.vallent.virtuo]
    [Check the
    log file for more information:
    /appl/virtuo/logs/lcm/lcm-server.log]
    --<snip>--
    
    The issue has been reproduced successfully after installing all
    the patches and enabling https support I hit the same error on
    the my machine.
    
    
    ROOT CAUSE
    
    It look like the issue is with some security patch sun has
    released 1.5.x onwards, so when enabling the https service on
    the app server it is failed to locate the dataloadmap.xml file
    daring  xml parsing. It is possible that parser is not able to
    resolve the URI for xml file.
    

Local fix

  • No other workaorund other than disabling the https support and
    then installing the techpack, but doing that causes the Alarm
    issue wherin the alarm tabs are not visible
    

Problem summary

  • ERROR DESCRIPTION:
    lcm_admin unable to read the datasource xml.
    
    PROBLEM DESCRIPTION:
    After enable HTTPS, lcm_admin failed to read the datasource xml
    input.
    
    PROBLEM SUMMARY:
    Due to HTTPS setting, the path for DTD are pointed incorrectly.
    So this causing the xml parser failed to read the xml file.
    
    RESOLUTION:
    Update the code to read the correct path for xml.
    
    Problem Conclusion:
    This is projected to be fixed in 1.3.2.0-TIV-TNPM-IF0005. Note
    that this is subject to change at the discretion of IBM.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV38587

  • Reported component name

    NETCOOL PM WIRE

  • Reported component ID

    5724T0100

  • Reported release

    131

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-26

  • Closed date

    2013-07-31

  • Last modified date

    2013-07-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R132 PSY

       UP



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Document information


More support for:

Tivoli Netcool Performance Manager for Wireless

Software version:

131

Reference #:

IV38587

Modified date:

2013-07-31

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