IBM Support

IV38401: AFTER UPGRADE MANY 9.0.586.0 ARE SEEING ERROR: WINDOWS ERROR 00000005: ACCESS IS DENIED. FOR GATHERING OF ANY KIND.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After upgrade to 9.0.586.0 Gathering including downloads of
Fixlet payloads receive the error Windows Error 00000005: Access
 is denied.

This is being caused by the user session on the BES Root Server
service not having the SeDebugPrivilege flag set.

This issue should only affects deployments that are using
Service logons that are NOT Local System on BES Root Server.

Local fix

  • This can be worked around by doing the following steps.

1. In the Regsitry change the following key
value:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseC
lient\Settings\Client\_BESGather_Comm_UseDownloadService to have
a "value" of "0"

2. Optionally you can change the BES Root Server service to
logon as Local System, this will only work if the database is
local and the NT Authority/System has appropriate database
rights in SQL.

If you are using a proxy you will need to do the
following steps.

1. On the TEM Server, open the Registry and navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\
Settings\Client\_BESGather_Comm_UseDownloadService and set the
"value" to "0"

2. Open a command prompt and navigate to the BES Server
directory.

3. Run the command BESAdmin.exe /setproxy /user:<username>
/pass:<password> (Make sure you use a user that has proxy
settings in Internet Explorer or this will not work)

4.  Restart the BES Root Server Service.

5. In the registry navigate to the key
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\Enterprise
Server\Proxy and make sure the value "Proxy" has a valid Proxy
dns/ip/port information. If it does not the communication to the
outside world will fail.

Problem summary

  • N/A

Problem conclusion

  • Fixed in the next fixpack of IBM Endpoint Manager 9.0.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV38401
    • 

  • Reported component name
    TIV EP MGR SERV
    • 

  • Reported component ID
    5725C43SV
    • 

  • Reported release
    90W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-03-20
    • 

  • Closed date
    2013-03-21
    • 

  • Last modified date
    2013-03-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV EP MGR SERV
    • 

  • Fixed component ID
    5725C43SV
    • 



Applicable component levels


    

  • R90W  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"90W","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 March 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback