IV38239: MISSING LINK DUE TO INVALID ARP ENTRY FROM NETSCREEN DEVICE

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• Missing link from NetScreen device due to Invalid ifIndex found
  in ipNetToMediaPhysAddressArp entry was rejected by ArpCache
  agent because the agent failed to find the interface data with
  ifIndex=0, which is the first numeric number from the index of
  ipNetToMediaTable.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ITNM-IP 3.9 on all platform, i.e. Windows, Linux, Solaris    *
  * and AIX                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Missing connectivity due to invalid ifIndex found in         *
  * ipNetToMediaPhysAddressArp entry in NetScreen device was     *
  * rejected by NetScreenArpCache agent because the agent failed *
  * to find the interface data with ifIndex=0, which is the      *
  * first numeric number from the index of ipNetToMediaTable.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to ITNM-IP | fix pack | 3.9.0-ITNMIP-FP0004          *
  ****************************************************************
  

Problem conclusion

• NetScreenArpCache agent code has been updated to accept the ARP
  entry even if the ifIndex value was invalid.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NC/PREC DISCOVY

• Fixed component ID

  5724O52DS

Applicable component levels

• R390 PSN

     UP

• R390 PSY

     UP