IV37775: RECEIVED ERROR DIALOG "THE INSTALLER CANNOT BE RUN ON THIS SYSTEM." TRYING TO INSTALL SA IOM V2.1.1 FP0003 ON WINDOWS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Trying to install the SA IOM V2.1.1 Client FP0003 (B357) on a
    ThinkPad running Microsoft Windows XP Professional Version 2002
    Service Pack 3 we received an error dialog with the following
    heading:
    
    "The Installer Cannot Be Run On this System."
    
    The error dialog has a red circle with an X with the words "The
    installer cannot run on your configuration. It will now quit."
    
    The only option is OK, when you click on this, the install is
    aborted.
    

Local fix

Problem summary

  • SA IOM 2.1.1 fixpack 3 has a bug that prevents it from
    installing on Windows XP
    

Problem conclusion

  • The bug was in the installer which is fixed in fixpack 4.
    

Temporary fix

  • Fixpack 3 can be installed from a zip file. Contact IBM to
    obtain this file.
    

Comments

APAR Information

  • APAR number

    IV37775

  • Reported component name

    SYSAUTO INT OP

  • Reported component ID

    5724L4700

  • Reported release

    210

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-08

  • Closed date

    2013-06-04

  • Last modified date

    2013-06-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SYSAUTO INT OP

  • Fixed component ID

    5724L4700

Applicable component levels

  • R211 PSY

       UP



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Document information


More support for:

Tivoli System Automation for Integrated Operations Management
Tivoli System Automation for Integrated Operations Management

Software version:

210

Reference #:

IV37775

Modified date:

2013-06-04

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