IBM Support

IV37078: AA CANNOT COMMUNICATE TO IMS

A fix is available

8.2.0-ISS-SAMESSO-AA-FP0022

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Description:
When user tries to login to AA, they get the popup: "Unable to
complete
the operation because AccessAgent cannot connect to the IMS
server.
Check your computer's network connectivity and try again later.
If the
problem persists, contact your Helpdesk."
Steps to Duplicate:  TBD
Desired Behavior:  AA communicate to IMS
Environment: AA 8.2.0.3330 IMS 8.2

Local fix

  • 39085

Problem summary

  • Access Agent started failing to convert XML to DOM on the IMS
server.

Problem conclusion

  • This is fixed in LA Ifix 18 and will be included in the next
Access Agent Fixpack.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV37078
    • 

  • Reported component name
    SSO ACCESS AGEN
    • 

  • Reported component ID
    5724V67AG
    • 

  • Reported release
    820
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-02-21
    • 

  • Closed date
    2013-02-25
    • 

  • Last modified date
    2013-02-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SSO ACCESS AGEN
    • 

  • Fixed component ID
    5724V67AG
    • 



Applicable component levels


    

  • R820  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZU8Q","label":"IBM Security Access Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            23 September 2020
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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