IV37078: AA CANNOT COMMUNICATE TO IMS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Description:
    When user tries to login to AA, they get the popup: "Unable to
    complete
    the operation because AccessAgent cannot connect to the IMS
    server.
    Check your computer's network connectivity and try again later.
    If the
    problem persists, contact your Helpdesk."
    Steps to Duplicate:  TBD
    Desired Behavior:  AA communicate to IMS
    Environment: AA 8.2.0.3330 IMS 8.2
    

Local fix

  • 39085
    

Problem summary

  • Access Agent started failing to convert XML to DOM on the IMS
    server.
    

Problem conclusion

  • This is fixed in LA Ifix 18 and will be included in the next
    Access Agent Fixpack.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV37078

  • Reported component name

    SSO ACCESS AGEN

  • Reported component ID

    5724V67AG

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-21

  • Closed date

    2013-02-25

  • Last modified date

    2013-02-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SSO ACCESS AGEN

  • Fixed component ID

    5724V67AG

Applicable component levels

  • R820 PSY

       UP



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Document information


More support for:

IBM Security Access Manager for Enterprise Single Sign-On
Base

Software version:

820

Reference #:

IV37078

Modified date:

2013-02-25

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