IV37076: CANNOT APPLY SLA TO WORK ORDER : "BMXAQ0090E - NO SLA FOUND" THROWN IN SP 7110

APAR status

• Closed as fixed if next.

Error description

• PROBLEM DESCRIPTION:
  
  Cannot Apply SLA to Work Order BMXAQ0090E - No SLA Found
  
  ENVIRONMENT:
  
  IBM WebSphere Application Server 6.1
  
  ServiceProvider 7.1.1.0 Build 20090818-1403 DB Build V7120-08
  Common PMP 7.1.1.5 Build 20090624D2 DB Build V7115-11
  Base Services 7.1.1.5 Build 20090627-0754 DB Build V7115-149
  
  Windows Server 2008 6.1 build 7600
  
  
  STEPS TO REPRODUCE:
  
  1)a number of Work Order exist to which an SLA cannot be
  applied.
  
  2)When the user attempts to apply an SLA the following error
  appears:
  
  BMXAQ0090E - No SLA Found
  
  3)Looks to be caused by a specific set of criteria, and have
  checked the conditions on the appropriate SLAs, but as far as we
  can
  tell, the one of the SLAs should be applied.
  
  4)The affected Work Orders all have a Service Group of xxx, an
  Asset/Location Priority of '3' and a Priority of '1'
  
  5) The SLAs that apply to the affected work orders all apply to
  work
  orders with a SERVICE GROUP of 'xxx' and have the following
  conditions:
  
  SLA 1: siteid = 'yyyy' and assetlocpriority >= 1
  SLA 2: siteid = 'yyyy' and assetlocpriority = 2
  SLA 3: siteid = 'yyyy' and assetlocpriority = 3 and wopriority
  >=  2
  
  SP L3/Deve;lopment fixed this via a test fix and asked to have
  this APAr created,so it can be included in the next
  ServiceProvider 7.1.1.0 IFix pack
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Service Providers 7.5.1.1                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT APPLY SLA TO WORK ORDER : "BMXAQ0090E - NO SLA        *
  * FOUND"THROWN IN SP 7110                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * No                                                           *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R750 PSY

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