APAR status
Closed as fixed if next.
Error description
IBM Maximo for Service Provider 7.5.1.0-20120224-1158 Build 20111024-1425 DB Build V7510-06 HFDB Build HF7510-05, Tivoli's process automation engine 7.5.0.2-IFIX20120706-1221 Build 20120219-2030 DB Build V7502-25, Asset Management for IBM SmartCloud Control Desk for Service Providers 7.5.0.0 B uild 201202291544 DB Build V7500-04, Asset Management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291544 DB B uild V7500-98, Configuration items for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452 D B Build V7500-66, Configuration items for IBM SmartCloud Control Desk for Service Providers 7.5.0. 0 Build 201202291452 DB Build V7500-04, SLA Hold for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7 500-05, Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07, Advanced Workflow Components for IBM SmartCloud Control Desk 7.5.0.0 Build 20120 2291452 DB Build V7500-23, Service Desk Integration MEA for IBM SmartCloud Control Desk 7.5.0.0 Build 20120 2291452M DB Build V7500-01, Quick Configuration for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452 D B Build V7500-04, Instant Messaging for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7200-03, Tivoli Remote Diagnostics for IBM SmartCloud Control Desk 7.5.0.0 Build 20120229 1452M DB Build V7500-01, Search for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V750 0-07, Survey Management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7500-10, Configuration management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291 452 DB Build V7500-14, Configuration management for IBM SmartCloud Control Desk for Service Providers 7 .5.0.0 Build 201202291452 DB Build V7500-03, Incident Management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7500-16, Change management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452 DB Build V7500-45, Change management for IBM SmartCloud Control Desk for Service Providers 7.5.0.0 Build 201202291452 DB Build V7500-03, IBM Maximo for Service Provider 7.5.1.0-20120224-1158 Build 20111024-1425 DB Bui ld V7510-06 HFDB Build HF7510-05, User interface widgets for IBM SmartCloud Control Desk 7.5.0.0 Build 20120229145 2 DB Build V7500-16, Self Service Center for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7210-01, Solution for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Build V7 500-17, Common process components for IBM SmartCloud Control Desk for Service Providers 7.5.0.0 Build 201202291452 DB Build V7500-01, Release management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452 DB Build V7500-18, Release management for IBM SmartCloud Control Desk for Service Providers 7.5.0.0 Build 201202291452 DB Build V7500-01, Common process components for IBM SmartCloud Control Desk 7.5.0.0 Build 20120330 1238 DB Build V7500-28, Service Request Management for IBM SmartCloud Control Desk 7.5.0.0 Build 2012022 91452M DB Build V7500-16, Screen Capturer for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB B uild V7210-01, Service Desk for IBM SmartCloud Control Desk for Service Providers 7.5.0.0 Build 201202291452M DB Build V7500-02, Service Desk for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB Buil d V7500-35, Problem Management for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M D B Build V7500-07, Service Catalog for IBM SmartCloud Control Desk 7.5.0.0 Build 201202291452M DB B uild V7500-50 Steps to reproduce the problem: 1) Go To > System Configuration > Platform Configuration > Domains Select the value PLUSPBILLBATCHST and add a new row Internal Value:Billed Value: TEST 2)Go To > Service Provider(SP) > Customers(SP) Click on New button Customer: CUSTOMERTEST Customer currency: USD Change the status to ACTIVE 3)Go To > Service Provider(SP) > Customer Agreement(SP) Click on new button Start Date:31/12/12 Customer:CUSTOMERTEST Click on Billing Schedule tab Clickk on New Row on Billing Schedule Section Schedule:TEST Period:Month First Bill Date: 01/01/13 (If you check the Next Bill Date is:01/01/13) Initial Status of Billing Batch: Billed Click on Fixed Fees on Billing Schedule Details and add a new line Type: MANAGMENT Line Price: 5.000,00 Site and Location: The same you are. Click on Change status and Approve the agreement 4)Go To > Service Provider (SP) > Customer Billing(SP) Open the record created (via cron), the status is BILLED 5)Back to Customer Agreement(SP) open the CUSTOMERTEST The Next Bill Date is recalculate as expected (+1 Month) 6)Go To > Service Provider (SP) > Customer Billing(SP) Open the record created (via cron) and change the status of BILLED to TEST 5)Back to Customer Agreement(SP) open the CUSTOMERTEST The Next Bill Date is recalculated(+1 month) again and that is WRONG (BUG) If change the other Bill Batch to TEST the Next Bill Date will be recalculated(+1 Month) again that is WRONG(BUG) The Next Bill Date should be calculate only one time(the First time) when the record change to Billed(Does not matter if the customer change to any other status). As the Scenation I mention is a Bug Open APAR,
Local fix
Dev to provide fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Service Providers 7.5.1.0 * **************************************************************** * PROBLEM DESCRIPTION: * * NEXT BILL DATE AND LAST BILL DATE BEING UPDATED * **************************************************************** * RECOMMENDATION: * * No * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV36898
Reported component name
SERVICE PROVIDE
Reported component ID
5724R46SV
Reported release
751
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-02-20
Closed date
2013-02-25
Last modified date
2013-02-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R751 PSY
UP
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