IV36484: ADD SERVER OFFERING FAILS AT SHARED STORAGE PANEL

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The problem lies with the new version of PMRDP_0211A_72 that
    ships with the NetApp extension, which lives in the
    custom_web.war.
    .
    Before any attempt is made to create the request, it is not
    possible to move past the Storage Configuration page of the
    wizard, without
    any Storage Projects available for selection.
    Removing this obstacle by commenting out the validation checks,
    since the NetApp version of PMRDP_0201A_72 doesn't care about
    these checks, the following SSUI error is displayed:
    .
    CTJZH2305E: You have input fields with invalid values. You must
    correct these errors before continuing.
    .
    The request is sent anyway but the offering window remains on
    the screen, after closing the CTJZH2305E error.
    The only option left is to Cancel the the window, but the
    request has already been sent and runs to completion,
    without problems.
    

Local fix

Problem summary

  • *PROBLEM SUMMARY:
     ***************************************************************
    *
     * USERS AFFECTED: All users of Network Attached Storage
    Extension v2.0 on Tivoli Service Automation Manager  7.2.3
     ***************************************************************
    *
     * PROBLEM DESCRIPTION:
     Add Server Offering fails at Shared Storage Panel -  can't move
    past shared Storage panel"
    The problem lies with the new version of PMRDP_0211A_72 that
    ships with the NetApp extension, which lives in the
    custom_web.war. Before any attempt is made to create the
    request, it is not
    possible to move past the Storage Configuration page of the
    wizard, without any Storage Projects available for selection.
     ***************************************************************
    *
    * RECOMMENDATION:
    For permanent resolution install Network Attached Storage
    Extension v2.0.0.1 on Tivoli Service Automation Manager  7.2.3
    

Problem conclusion

  • In Add Server Wizard,
    it is not possible to move past the Storage Configuration page o
    f the
    wizard, without any Storage Projects available for selection.
    
    As a fix for this APAR, L3 modified PMRDP_0211A_72.js present in
    custom_web war.
    
    For permanent resolution install Network Attached Storage
    Extension v2.0.0.1 on Tivoli Service Automation Manager  7.2.3
    when it would be uploaded to ISML.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV36484

  • Reported component name

    TSAM EXT NET AT

  • Reported component ID

    5724W78NS

  • Reported release

    723

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-08

  • Closed date

    2013-03-13

  • Last modified date

    2013-03-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSAM EXT NET AT

  • Fixed component ID

    5724W78NS

Applicable component levels

  • R723 PSY

       UP



Document information


More support for:

Tivoli Service Automation Manager
TSAM Extension for Network Attached Storage

Software version:

723

Reference #:

IV36484

Modified date:

2013-03-13

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